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Operational Procedures

Documentation

  • Best practices:

    1. Network topology diagrams
    2. Knowledge base
    3. Incident response documentation
    4. Compliance
    5. Regulatory
    6. Inventory Management

Disaster Recovery

  • Disaster recovery practices:

    1. Backup strategies - image level; file level.
    2. Critical application backups
    3. Backup testing and audits
    4. Uninterruptible Power Supply (UPS)
    5. Cloud storage
    6. Account recovery options

Privacy, Licensing and Policies

  • Incident response factors:

    1. First response
    2. Documentation
    3. Chain of custody

  • Licensing:

    1. Closed source (Commerical)
    2. Free and Open Source (FOSS)
    3. End User Licensing Agreement (EULA)
    4. Digital Rights Management (DRM)