diff --git a/copilot/copilot-prompt-gallery.md b/copilot/copilot-prompt-gallery.md index 17a8ef0d6b2..3db3d16ca0a 100644 --- a/copilot/copilot-prompt-gallery.md +++ b/copilot/copilot-prompt-gallery.md @@ -5,7 +5,7 @@ f1.keywords: ms.author: camillepack author: camillepack manager: scotv -ms.date: 10/20/2024 +ms.date: 12/03/2024 audience: Admin ms.topic: how-to ms.service: microsoft-365-copilot @@ -39,8 +39,10 @@ Copilot Prompt Gallery processes and manages data in a structured manner to ensu :::image type="content" source="media/copilot-prompt-gallery-diagram.png" alt-text="Diagram showing the data flow for Copilot Prompt Gallery." lightbox="media/copilot-prompt-gallery-diagram.png"::: -- Copilot Prompt Gallery is both a website and a feature of Copilot that allows users to discover, manage, use, and share Copilot prompts. -- A user accesses Copilot Prompt Gallery, either via the Copilot Prompt Gallery website or in Copilot through an app. -- Copilot Prompt Gallery accesses Microsoft-authored prompts from the public catalog. -- Copilot Prompt Gallery accesses user-created prompts from user, group, and tenant collections in the Microsoft 365 Substrate data store. -- The prompts are stored in collections within the Substrate Data Store, which is a storage type that allows applications to store files and data and enables efficient indexing and search. There are collections for users, groups, and tenants, all of which are within the tenant boundary. All data is encrypted, transported via a secure pipeline, and is accessible only via Substrate APIs. +Copilot Prompt Gallery is both a website and a feature of Copilot that allows users to discover, manage, use, and share Copilot prompts: + +1. A user accesses Copilot Prompt Gallery, either via the Copilot Prompt Gallery website or in Copilot through an app. +2. Copilot Prompt Gallery accesses Microsoft-authored prompts from the public catalog. +3. Copilot Prompt Gallery accesses user-created prompts from user, group, and tenant collections in the Microsoft 365 Substrate data store. + +The prompts are stored in collections within the Substrate Data Store, which is a storage type that allows applications to store files and data and enables efficient indexing and search. There are collections for users, groups, and tenants, all of which are within the tenant boundary. All data is encrypted, transported via a secure pipeline, and is accessible only via Substrate APIs. diff --git a/copilot/media/copilot-prompt-gallery-diagram.png b/copilot/media/copilot-prompt-gallery-diagram.png index 80fddd8a7e1..10d9e549b98 100644 Binary files a/copilot/media/copilot-prompt-gallery-diagram.png and b/copilot/media/copilot-prompt-gallery-diagram.png differ diff --git a/microsoft-365/enterprise/advanced-data-residency.md b/microsoft-365/enterprise/advanced-data-residency.md index a68ea234407..b9bf822be96 100644 --- a/microsoft-365/enterprise/advanced-data-residency.md +++ b/microsoft-365/enterprise/advanced-data-residency.md @@ -36,15 +36,13 @@ The following workloads are included in ADR. For more information, see: - [Office for the Web](m365-dr-workload-office-for-web.md) - [Viva Connections](m365-dr-workload-viva-connections.md) - [Viva Topics](m365-dr-workload-viva-topics.md)* -- [Microsoft Purview](m365-dr-workload-purview.md) - - [Audit (Standard)](m365-dr-workload-purview.md#purview-audit-standard) - - [Audit (Premium)](m365-dr-workload-purview.md#purview-audit-premium) - - [Data Retention](m365-dr-workload-purview.md#data-lifecycle-management---data-retention) - - [Microsoft Purview Records Management](m365-dr-workload-purview.md#data-lifecycle-management---records-management) - - [Sensitivity Labels](m365-dr-workload-purview.md#information-protection---sensitivity-labels) - - [Data Loss Prevention](m365-dr-workload-purview.md#information-protection---data-loss-prevention-dlp) - - [Office Message Encryption](m365-dr-workload-purview.md#information-protection---office-message-encryption) - - [Information Barriers](m365-dr-workload-purview.md#risk-and-compliance---information-barriers) +- [Microsoft Purview](m365-dr-workload-purview.md)** + - [Data Loss Prevention](m365-dr-workload-purview.md#data-security---data-loss-prevention-dlp) + - [Information Barriers](m365-dr-workload-purview.md#data-security---information-barriers) + - [Information Protection (MIP)](m365-dr-workload-purview.md#data-security---information-protection-mip) + - [Audit (Standard)](m365-dr-workload-purview.md#risk--compliance---audit-standard) + - [Audit (Premium)](m365-dr-workload-purview.md#risk--compliance---audit-premium) + - [Data Lifecycle Management (DLM)](m365-dr-workload-purview.md#risk--compliance---data-lifecycle-management-dlm) > [!NOTE] > *Viva Topics will be retired on February 22, 2025. Therefore, as of October 31, 2024, Viva Topics will no longer be a supported workload in ADR. Starting with the upcoming local region launches in Taiwan and New Zealand, Viva Topics customer data will not be migrated to new local regions, nor will new customers have Viva Topics stored in existing local regions. For more details, please visit [aka.ms/TopicsFebSupport](https://aka.ms/TopicsFebSupport). diff --git a/microsoft-365/enterprise/engineering-direct-portal.md b/microsoft-365/enterprise/engineering-direct-portal.md index 7e54adbaf65..00fa664a6d5 100644 --- a/microsoft-365/enterprise/engineering-direct-portal.md +++ b/microsoft-365/enterprise/engineering-direct-portal.md @@ -3,7 +3,7 @@ title: "Engineering Direct Portal in the Microsoft 365 Admin Center" author: kelleyvice-msft ms.author: kvice manager: scotv -ms.date: 10/31/2024 +ms.date: 12/03/2024 ms.topic: article ms.service: microsoft-365-enterprise ms.subservice: administration @@ -93,7 +93,12 @@ In this section: - [Validate DKIM Signing Configuration](#validate-dkim-signing-configuration) - [Auto Archive Detection](#auto-archive-detection) - [Remediate a Compromised Account](#remediate-a-compromised-account) + +- [Audit Log Summary](#audit-log-summary) + + ### Visual Mail Flow @@ -326,6 +331,27 @@ This diagnostic is split into multiple sections that detail steps to remediate t If the user still shows signs of being compromised, reach out to Microsoft Support for further help. +### Audit Log Summary + +The audit log summary provides a comprehensive overview or count of the activities tracked within your tenant’s audit log. This diagnostic tool is useful for reviewing admin actions, identifying unusual administrative activity, or investigating potential rogue administrators.  + +#### Inputs  + +- Search the number of days prior to the current date (max 30 days) + + - If you enter 10, the diagnostic will review the log for up to 10 days prior to the current date + + - If left blank, the diagnostic will run with the value of 7 days  + +#### Outputs  + +The output is split into two sections:  + +1. Users with High Activity – Users who have performed a specific action at a much higher rate than the average user will be listed here, along with the count of each action they have taken.  + +1. Full User List – All users, along with a list of their activities and corresponding counts, will be displayed here in alphabetical order. Actions performed by apps will be grouped together.  + + ## More information diff --git a/microsoft-365/enterprise/m365-dr-commitments.md b/microsoft-365/enterprise/m365-dr-commitments.md index 99251c5c520..9c22eb79df9 100644 --- a/microsoft-365/enterprise/m365-dr-commitments.md +++ b/microsoft-365/enterprise/m365-dr-commitments.md @@ -83,70 +83,97 @@ The following customer data is stored at rest in the _Local Region Geography_: ## Microsoft Purview -### Purview Audit (Standard) +### Data Loss Prevention (DLP) The following customer data is stored at rest in the _Local Region Geography_: -- Service configuration data, audited Activities, audit Records, and audit log query permissions +- DLP Admin Configuration +- DLP policies in Compliance Portal +- DLP monitored activities +- Violation history +- Activity Explorer and Microsoft 365 unified audit logs +- Quarantine storage +- DLP Alerts and DLP Alert management dashboard -### Purview Audit (Premium) +### Information Barriers The following customer data is stored at rest in the _Local Region Geography_: -- In addition to the customer data stored as part of Purview Audit (Standard), configuration and Customer Data related to high-value crucial events +- Policy settings +- Risk indicators +- Segments Configuration + +### Information Protection (MIP) -### Data lifecycle management - Data Retention +#### Sensitivity labels The following customer data is stored at rest in the _Local Region Geography_: -- Retention policy settings and retention label definitions -- Customer Data stored in original locations for the following services: - - Exchange email - - SharePoint site - - OneDrive accounts - - Microsoft 365 Groups - - Exchange public folders - - Microsoft Teams chats and channel messages -- Customer Data copied and stored in Exchange Online hidden mailboxes - - Teams channel messages - - Teams chats - - Teams private channel messages - - SharePoint, OneDrive, Exchange Online and Microsoft Teams follow the data residency commitments for those services. Refer to [Exchange Online](m365-dr-workload-exo.md), [SharePoint](m365-dr-workload-spo.md), and [Microsoft Teams](m365-dr-workload-teams.md) workload data residency pages for more details. -- Training classifiers -- Disposition data -- Mappings between retention labels and Data Loss Prevention (DLP) policies +- Label configuration +- Labels definition +- Label policies +- Custom help page +- Activity Explorer and Microsoft 365 unified audit logs +- Label change justification records -### Data lifecycle management - Records Management +#### Office Message Encryption (OME) The following customer data is stored at rest in the _Local Region Geography_: -- Record retention label definitions, file plan definitions, event-based retention policy settings, disposition review records and records of deletion +- Encryption policies +- Admin settings +- Encrypted messages + +#### Classifiers -### Information Protection - Sensitivity labels +- Sensitive information types, including Enhanced Data Match (EDM) and Trainable Classifiers, configured by customers + +### Audit (Standard) The following customer data is stored at rest in the _Local Region Geography_: -- Label configuration -- Labels definition -- Label policies -- Custom help page -- Activity Explorer and Microsoft 365 unified audit logs -- Label change justification records +- Service configuration data +- Audited Activities +- Audit Records +- Audit log query permissions -### Information Protection - Data Loss Prevention (DLP) +### Audit (Premium) The following customer data is stored at rest in the _Local Region Geography_: -- DLP admin configuration, DLP policies in Compliance Portal, DLP monitored activities, violation history, Activity Explorer and Microsoft 365 unified audit logs, quarantine storage, DLP Alerts and DLP Alert management dashboard +- All data covered under Audit (Standard) +- Configuration and Customer Data related to high-value crucial events + +### Data lifecycle Management (DLM) -### Information Protection - Office Message Encryption +#### Data Retention The following customer data is stored at rest in the _Local Region Geography_: -- Encryption policies, admin settings and encrypted messages +- Retention policy settings and retention label definitions +- Customer Data stored in original locations for the following services: + - Exchange email + - SharePoint site + - OneDrive accounts + - Microsoft 365 Groups + - Exchange public folders + - Microsoft Teams chats and channel messages + - Yammer user and community messages +- Customer Data copied and stored in Exchange Online hidden mailboxes + - Teams channel messages + - Teams chats + - Teams private channel messages + - Yammer user and community messages + - SharePoint, OneDrive, Exchange Online and Microsoft Teams follow the data residency commitments for those services. Refer to [Exchange Online](m365-dr-workload-exo.md), [SharePoint](m365-dr-workload-spo.md), and [Microsoft Teams](m365-dr-workload-teams.md) workload data residency pages for more details. +- Training classifiers +- Disposition data +- Mappings between retention labels and Data Loss Prevention (DLP) policies -### Risk and compliance - information barriers +#### Records Management The following customer data is stored at rest in the _Local Region Geography_: -- Policy settings, risk indicators and admin settings +- Record retention label definitions +- File plan definitions +- Event-based retention policy settings +- Disposition review records and records of deletion diff --git a/microsoft-365/enterprise/m365-dr-workload-purview.md b/microsoft-365/enterprise/m365-dr-workload-purview.md index f6836f69887..ca269b41a9d 100644 --- a/microsoft-365/enterprise/m365-dr-workload-purview.md +++ b/microsoft-365/enterprise/m365-dr-workload-purview.md @@ -37,81 +37,89 @@ Customer Data supporting Purview services is closely aligned with the Exchange O We are in the process of updating the actual data location in _Tenant_ Admin Center. When this change is complete you will be able to see the actual data location, for committed data, by navigating to Admin->Settings->Org Settings->Organization Profile->Data Location. Until that change is visible, you can view the Exchange Online data location information in order to understand where your committed data is stored for this service. -### Purview Audit (Standard) +## Advanced Data Residency Eligible Services -#### Summary +###### **Table 1: Eligible Microsoft Purview Services for Advanced Data Residency** -Service documentation: [Microsoft Purview auditing solutions](/microsoft-365/compliance/auditing-solutions-overview) +| Solution Area | Services | Components | +|:-----|:-----|:----- | +| Data Security |Data Loss Prevention (DLP) |See (m365-dr-commitments.md#data-loss-prevention-dlp) for specific commitments.| +| Data Security |Information Barriers |See (m365-dr-commitments.md#information-barriers) for specific commitments.| +| Data Security |Information Protection (MIP) |See (m365-dr-commitments.md#information-protection-mip) for specific commitments.| +| Risk & Compliance |Audit (Standard) |See (m365-dr-commitments.md#audit-standard) for specific commitments.| +| Risk & Compliance |Audit (Premium) |See (m365-dr-commitments.md#audit-premium) for specific commitments.| +| Risk & Compliance |Data Lifecycle Management (DLM) |See (m365-dr-commitments.md#data-lifecycle-management-dlm) for specific commitments.| -Capability summary: Microsoft Purview Audit (Standard) provides you with the ability to log and search your data for audit activities and power your forensics, IT, and compliance efforts and legal investigations. +> [!NOTE] +> The Microsoft Purview services list mentioned above includes all services covered as part of the Advanced Data Residency commitment as of November 2024. Additional Microsoft Purview services are not currently supported. -#### Data Residency commitments available +### Data Security - Data Loss Prevention (DLP) -Commitment: - -Refer to the [ADR Commitment page](m365-dr-commitments.md#purview-audit-standard) for the specific Customer Data at rest commitment for Purview Audit (Standard). +#### Summary -### Purview Audit (Premium) +ADR applies to the following services within Purview Information Protection, Data Loss Prevention (DLP): -#### Summary +- Office 365 Data Loss Prevention (DLP) for emails and files +- DLP for Teams chat -Service documentation: [Microsoft Purview auditing solutions](/microsoft-365/compliance/auditing-solutions-overview) +Service documentation: [Learn about data loss prevention](/microsoft-365/compliance/dlp-learn-about-dlp) -Capability summary: Microsoft Purview Audit (Premium) builds on the capabilities of Audit (Standard) by providing audit log retention policies, longer retention of audit records, capability to identify high-value crucial events, and higher bandwidth access to the Office 365 Management Activity API. +Capability summary: -#### Data Residency commitments available +Organizations have sensitive information under their control such as financial data, proprietary data, credit card numbers, health records, or social security numbers. To help protect this sensitive data and reduce risk, they need a way to prevent their users from inappropriately sharing it with people who shouldn't have it. This practice is called data loss prevention (DLP). -Commitment: +In Microsoft Purview, you implement data loss prevention by defining and applying DLP policies. With a DLP policy, you can identify, monitor, and automatically protect sensitive items across: -Refer to the [ADR Commitment page](m365-dr-commitments.md#purview-audit-premium) for the specific Customer Data at rest commitment for Purview Audit (Premium). +- Microsoft 365 services such as Teams, Exchange, SharePoint, and OneDrive +- Office applications such as Word, Excel, and PowerPoint +- Windows 10, Windows 11, and macOS (Catalina 10.15 and higher) endpoints +- non-Microsoft cloud apps +- on-premises file shares and on-premises SharePoint. -### Data lifecycle management - Data Retention +DLP detects sensitive items by using deep content analysis, not by just a simple text scan. Content is analyzed for primary data matches to keywords, by the evaluation of regular expressions, by internal function validation, and by secondary data matches that are in proximity to the primary data match. Beyond that DLP also uses machine learning algorithms and other methods to detect content that matches your DLP policies. -#### Summary +#### Data Residency commitments available -ADR applies to the following services within Purview Data lifecycle management, Data Retention: +Commitment: -- Manual retention labels -- Basic org-wide or location-wide retention policies -- Rules-based automatic retention policies -- Machine Learning-based retention -- Teams message retention policies +Refer to the [ADR Commitments page](m365-dr-commitments.md#data-loss-prevention-dlp) for the specific Customer Data at rest commitment for Data Loss Prevention (DLP). -Service documentation: [Learn about retention policies & labels](/microsoft-365/compliance/retention) +### Data Security - Information Barriers -For more detailed information about how retention settings work for different workloads, see the following articles: +#### Summary -- [Learn about retention for Exchange](/microsoft-365/compliance/retention-policies-exchange) -- [Learn about retention for SharePoint and OneDrive](/microsoft-365/compliance/retention-policies-sharepoint) -- [Learn about retention for Microsoft Teams](/microsoft-365/compliance/retention-policies-teams) +Service documentation: [Learn about information barriers](/microsoft-365/compliance/information-barriers) -Capability summary: Lets you retain or delete content with policy management for email, documents, and Teams. +Capability summary: Microsoft Purview Information Barriers (IB) is a compliance solution that allows you to restrict two-way communication and collaboration between groups and users in Microsoft Teams, SharePoint, and OneDrive. Often used in highly regulated industries, IB can help to avoid conflicts of interest and safeguard internal information between users and organizational areas. #### Data Residency commitments available Commitment: -Refer to the [ADR Commitment page](m365-dr-commitments.md#data-lifecycle-management---data-retention) for the specific Customer Data at rest commitment for Data lifecycle management - Data Retention. +Refer to the [ADR Commitments page](m365-dr-commitments.md#information-barriers) for the specific Customer Data at rest commitment for Information Barriers. -### Data lifecycle management - Records Management +### Data Security - Information Protection (MIP) #### Summary -Service documentation: [Learn about Microsoft Purview Records Management](/microsoft-365/compliance/records-management) +ADR applies to the following services within Purview Information Protection: -Capability summary: Organizations of all types require a records-management solution to manage regulatory, legal, and business-critical records across their corporate data. Records management for Microsoft Purview helps an organization manage their legal obligations, provides the ability to demonstrate compliance with regulations, and increases efficiency with regular disposition of items that are no longer required to be retained, no longer of value, or no longer required for business purposes. +#### Office Message Encryption (OME): -#### Data Residency commitments available +- Basic Office Message Encryption +- Advanced Office Message Encryption -Commitment: +Service documentation: [Office 365 Message Encryption - Microsoft Purview](/microsoft-365/compliance/ome) -Refer to the [ADR Commitment page](m365-dr-commitments.md#data-lifecycle-management---records-management) for the specific Customer Data at rest commitment for Data lifecycle management - Records Management. +Capability summary: With Office 365 Message Encryption, your organization can send and receive encrypted email messages between people inside and outside your organization. Office 365 Message Encryption works with Outlook.com, Yahoo!, Gmail, and other email services. Email message encryption helps to ensure that only intended recipients can view message content. -### Information Protection - Sensitivity labels +#### Data Residency commitments available -#### Summary +Commitment: + +Refer to the [ADR Commitments page](m365-dr-commitments.md#office-message-encryption-ome) for the specific Customer Data at rest commitment for Office Message Encryption. -ADR applies to the following services within Purview Information Protection, Sensitivity labels: +#### Sensitivity Labels: - Manual, default, and mandatory sensitivity labeling in Office 365 - Automatic sensitivity labeling in Office 365 apps @@ -130,68 +138,74 @@ Capability summary: Sensitivity labels from Microsoft Purview Information Protec Commitment: -Refer to the [ADR Commitment page](m365-dr-commitments.md#information-protection---sensitivity-labels) for the specificCustomer Data at rest commitment for Information Protection - Sensitivity labels. +Refer to the [ADR Commitments page](m365-dr-commitments.md#sensitivity-labels) for the specific Customer Data at rest commitment for Sensitivity Labels. -### Information Protection - Data Loss Prevention (DLP) +### Risk & Compliance - Audit (Standard) #### Summary -ADR applies to the following services within Purview Information Protection, Data Loss Prevention (DLP): +Service documentation: [Microsoft Purview auditing solutions](/microsoft-365/compliance/auditing-solutions-overview) -- Office 365 Data Loss Prevention (DLP) for emails and files -- DLP for Teams chat +Capability summary: Microsoft Purview Audit (Standard) provides you with the ability to log and search your data for audit activities and power your forensics, IT, and compliance efforts and legal investigations. -Service documentation: [Learn about data loss prevention](/microsoft-365/compliance/dlp-learn-about-dlp) +#### Data Residency commitments available -Capability summary: +Commitment: -Organizations have sensitive information under their control such as financial data, proprietary data, credit card numbers, health records, or social security numbers. To help protect this sensitive data and reduce risk, they need a way to prevent their users from inappropriately sharing it with people who shouldn't have it. This practice is called data loss prevention (DLP). +Refer to the [ADR Commitments page](m365-dr-commitments.md#audit-standard) for the specific Customer Data at rest commitment for Audit (Standard). -In Microsoft Purview, you implement data loss prevention by defining and applying DLP policies. With a DLP policy, you can identify, monitor, and automatically protect sensitive items across: +### Risk & Compliance - Audit (Premium) -- Microsoft 365 services such as Teams, Exchange, SharePoint, and OneDrive -- Office applications such as Word, Excel, and PowerPoint -- Windows 10, Windows 11, and macOS (Catalina 10.15 and higher) endpoints -- non-Microsoft cloud apps -- on-premises file shares and on-premises SharePoint. +#### Summary -DLP detects sensitive items by using deep content analysis, not by just a simple text scan. Content is analyzed for primary data matches to keywords, by the evaluation of regular expressions, by internal function validation, and by secondary data matches that are in proximity to the primary data match. Beyond that DLP also uses machine learning algorithms and other methods to detect content that matches your DLP policies. +Service documentation: [Microsoft Purview auditing solutions](/microsoft-365/compliance/auditing-solutions-overview) + +Capability summary: Microsoft Purview Audit (Premium) builds on the capabilities of Audit (Standard) by providing audit log retention policies, longer retention of audit records, capability to identify high-value crucial events, and higher bandwidth access to the Office 365 Management Activity API. #### Data Residency commitments available Commitment: -Refer to the [ADR Commitment page](m365-dr-commitments.md#information-protection---data-loss-prevention-dlp) for the specific Customer Data at rest commitment for Information Protection - Data Loss Prevention (DLP). +Refer to the [ADR Commitments page](m365-dr-commitments.md#audit-premium) for the specific Customer Data at rest commitment for Audit (Premium). -### Information Protection - Office Message Encryption +### Risk & Compliance - Data Lifecycle Management (DLM) #### Summary -ADR applies to the following services within Purview Information Protection, Office Message Encryption: +ADR applies to the following services within Purview Data lifecycle management: -- Basic Office Message Encryption -- Advanced Office Message Encryption +#### Data Retention: -Service documentation: [Office 365 Message Encryption - Microsoft Purview](/microsoft-365/compliance/ome) +- Manual retention labels +- Basic org-wide or location-wide retention policies +- Rules-based automatic retention policies +- Machine Learning-based retention +- Teams message retention policies -Capability summary: With Office 365 Message Encryption, your organization can send and receive encrypted email messages between people inside and outside your organization. Office 365 Message Encryption works with Outlook.com, Yahoo!, Gmail, and other email services. Email message encryption helps to ensure that only intended recipients can view message content. +Service documentation: [Learn about retention policies & labels](/microsoft-365/compliance/retention) + +For more detailed information about how retention settings work for different workloads, see the following articles: + +- [Learn about retention for Exchange](/microsoft-365/compliance/retention-policies-exchange) +- [Learn about retention for SharePoint and OneDrive](/microsoft-365/compliance/retention-policies-sharepoint) +- [Learn about retention for Microsoft Teams](/microsoft-365/compliance/retention-policies-teams) + +Capability summary: Lets you retain or delete content with policy management for email, documents, and Teams. #### Data Residency commitments available Commitment: -Refer to the [ADR Commitment page](m365-dr-commitments.md#information-protection---office-message-encryption) for the specific Customer Data at rest commitment for Information Protection - Office Message Encryption. +Refer to the [ADR Commitments page](m365-dr-commitments.md#data-retention) for the specific Customer Data at rest commitment for Data Retention. -### Risk and compliance - information barriers +#### Records Management: -#### Summary - -Service documentation: [Learn about information barriers](/microsoft-365/compliance/information-barriers) +Service documentation: [Learn about Microsoft Purview Records Management](/microsoft-365/compliance/records-management) -Capability summary: Microsoft Purview Information Barriers (IB) is a compliance solution that allows you to restrict two-way communication and collaboration between groups and users in Microsoft Teams, SharePoint, and OneDrive. Often used in highly regulated industries, IB can help to avoid conflicts of interest and safeguard internal information between users and organizational areas. +Capability summary: Organizations of all types require a records-management solution to manage regulatory, legal, and business-critical records across their corporate data. Records management for Microsoft Purview helps an organization manage their legal obligations, provides the ability to demonstrate compliance with regulations, and increases efficiency with regular disposition of items that are no longer required to be retained, no longer of value, or no longer required for business purposes. #### Data Residency commitments available Commitment: -Refer to the [ADR Commitment page](m365-dr-commitments.md#risk-and-compliance---information-barriers) for the specific Customer Data at rest commitment for IB. +Refer to the [ADR Commitments page](m365-dr-commitments.md#records-management) for the specific Customer Data at rest commitment for Records Management. diff --git a/microsoft-365/enterprise/o365-data-locations.md b/microsoft-365/enterprise/o365-data-locations.md index d76763bd911..c956424566d 100644 --- a/microsoft-365/enterprise/o365-data-locations.md +++ b/microsoft-365/enterprise/o365-data-locations.md @@ -27,7 +27,6 @@ description: "Determine where your Microsoft 365 customer data is stored worldwi > [!NOTE] > The **Taiwan** local data center region launched on November 1, 2024. If your organization requires the migration of your Microsoft 365 customer data to Taiwan, and data residency commitments for Taiwan, see [Advanced Data Residency](advanced-data-residency.md). - > [!NOTE] > For tenants in Australia, Brazil, Canada, France, Germany, India, Israel, Italy, Japan, Mexico, Norway, Poland, Qatar, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates, and the United Kingdom, additional workloads are available for data residency commitments. For more information, see [Advanced Data Residency](advanced-data-residency.md). @@ -43,14 +42,12 @@ See the following links to understand how you can determine current data residen - Viva Topics [Data Location](m365-dr-workload-viva-topics.md#how-can-i-determine-customer-data-location) - Microsoft Purview (select services) [Data Location](m365-dr-workload-purview.md#how-can-i-determine-customer-data-location) + - Data Loss Prevention + - Information Barriers + - Information Protection (MIP) - Audit (Standard) - Audit (Premium) - - Data loss prevention - - Data retention - - Information barriers - - Office message encryption - - Records management - - Sensitivity labels + - Data Lifecycle Management (DLM) - Microsoft Entra ID [Data Location](m365-dr-workload-other.md#azure-active-directory-aad) - Whiteboard [Data Location](m365-dr-workload-other.md#whiteboard) diff --git a/microsoft-365/frontline/shifts-connector-ukg-prerequisites.md b/microsoft-365/frontline/shifts-connector-ukg-prerequisites.md index 0b07a9fce61..68daec1b201 100644 --- a/microsoft-365/frontline/shifts-connector-ukg-prerequisites.md +++ b/microsoft-365/frontline/shifts-connector-ukg-prerequisites.md @@ -17,7 +17,7 @@ ms.collection: appliesto: - Microsoft Teams - Microsoft 365 for frontline workers -ms.date: 10/31/2023 +ms.date: 12/03/2024 --- # Prerequisites and requirements for the Teams Shifts connector for UKG Pro Workforce Management @@ -171,7 +171,7 @@ Assumptions: - Some frontline workers are allowed to take shifts from other stores within the Central London Area. In other words, in UKG Pro WFM, these frontline workers are part of a job transfer set. > [!NOTE] -> Shifts doesn't yet support workers' requests across different teams. This means that workers can't offer or swap shifts with workers who are in different locations (that is, on different teams in Teams). Workers can only perform these actions within their own team. +> Shifts doesn't yet support workers' requests across different teams when integrated with a WFM system. This means that workers can't offer or swap shifts with workers who are in different locations (that is, on different teams in Teams). Workers can only perform these actions within their own team. ### UKG Pro Workforce Management location structure @@ -210,8 +210,6 @@ In this scenario, the IT admin organizes teams in Teams as follows. > [!NOTE] > In UKG Pro WFM, if you have departments with business locations, create teams for each department (instead of for each store). As mentioned earlier in this article, to establish the mapping between platforms, we take the location path up to the node and consider that a team. - - #### What does this mean when I run the Shifts connector wizard? When the IT admin sets up a connection instance in the [wizard](shifts-connector-wizard-ukg.md), they map each store location to the relevant team, as shown in the following table. @@ -231,12 +229,12 @@ Within each store, in Shifts: - Frontline managers see employees within their respective schedule groups (that is, job types). - Frontline workers see their own schedule and their team's schedule. - Frontline workers can communicate with coworkers in their own store through chat. -- Frontline workers and managers can request time off, swap shifts, offer shifts and open shifts if the requests are configured in UKG Pro WFM and set to be synced in the connection instance settings that you configure in the [wizard](shifts-connector-wizard-ukg.md). +- Frontline workers and managers can request time off, swap shifts, offer shifts, and open shifts if the requests are configured in UKG Pro WFM and set to be synced in the connection instance settings that you configure in the [wizard](shifts-connector-wizard-ukg.md). - Frontline workers and managers can reach other employees in their store who are on shift, if [shift-based tags](/microsoftteams/manage-tags) are enabled. For employees who work at multiple stores, in Shifts: -- Frontline workers and managers can only make requests within a particular store. Shifts currently doesn't support workers' request between different stores. +- Frontline workers and managers can only make requests within a particular store. Shifts currently doesn't support workers' requests between different stores when integrated with a WFM system. - Frontline workers can view their schedule and their team’s schedule in any store they work at. ## Related articles diff --git a/microsoft-365/frontline/shifts-connectors.md b/microsoft-365/frontline/shifts-connectors.md index c3149db27f1..b75f2f03910 100644 --- a/microsoft-365/frontline/shifts-connectors.md +++ b/microsoft-365/frontline/shifts-connectors.md @@ -31,6 +31,9 @@ Connecting your WFM system to Teams empowers your frontline workforce to manage This article gives you an overview of Shifts connectors and how they work. +> [!NOTE] +> You can also create your own custom solution to integrate Shifts with your WFM system using the Microsoft Graph API. To learn more, see [Create a custom integration to sync your workforce management system with Shifts](shifts-custom-wfm-integration.md). + ## How Shifts connectors work Connectors sync schedule data between your WFM system and Shifts, bringing your organization’s schedules into Teams. Shifts is where your frontline workers engage for their scheduling needs. Your WFM system is the system of record for business rules, compliance, and intelligence. @@ -229,4 +232,4 @@ Here's an overview of the connection setup process. ## Related articles -- [Manage the Shifts app](/microsoftteams/expand-teams-across-your-org/shifts/manage-the-shifts-app-for-your-organization-in-teams?bc=/microsoft-365/frontline/breadcrumb/toc.json&toc=/microsoft-365/frontline/toc.json) +- [Shifts for your frontline organization](shifts-for-teams-landing-page.md) diff --git a/microsoft-365/frontline/shifts-for-teams-landing-page.md b/microsoft-365/frontline/shifts-for-teams-landing-page.md index 92c32760445..ce368bc89b3 100644 --- a/microsoft-365/frontline/shifts-for-teams-landing-page.md +++ b/microsoft-365/frontline/shifts-for-teams-landing-page.md @@ -29,12 +29,12 @@ appliesto: - Microsoft Teams - Microsoft 365 for frontline workers ms.custom: seo-marvel-jun2020 -ms.date: 10/24/2024 +ms.date: 12/03/2024 --- # Shifts for your frontline organization -Shifts, the schedule management tool in Microsoft Teams, keeps your frontline workforce connected and in sync. It's built mobile first for fast and effective schedule management and communications across your frontline teams. With Shifts and Teams, frontline managers and workers can seamlessly manage schedules, communicate, and collaborate. +Shifts, the schedule management app in Microsoft Teams, keeps your frontline workforce connected and in sync. It's built mobile first for fast and effective schedule management and communications across your frontline teams. With Shifts and Teams, frontline managers and workers can seamlessly manage schedules, communicate, and collaborate. > [!VIDEO https://www.microsoft.com/videoplayer/embed/RE42FjP] @@ -55,7 +55,7 @@ Here are options for integrating Shifts with external WFM systems. |UKG Pro Workforce Management |[Teams Shifts connector for UKG Pro Workforce Management](shifts-connectors.md#microsoft-teams-shifts-connector-for-ukg-pro-workforce-management)
(Hosted and managed by Microsoft)|Shifts doesn't support every configuration and capability of your WFM system. Learn more about [Shifts capabilities](#shifts-capabilities) when using Microsoft managed connectors.| |Blue Yonder Workforce Management version 2020.3, 2021.1, or 2021.2 |[Teams Shifts connector for Blue Yonder](shifts-connectors.md#microsoft-teams-shifts-connector-for-blue-yonder)
(Hosted and managed by Microsoft)|Shifts doesn't support every configuration and capability of your WFM system. Learn more about [Shifts capabilities](#shifts-capabilities) when using Microsoft managed connectors.| |Reflexis Workforce Management version 4.3.2, 4.4, or 4.5|[Reflexis Shifts connector for Microsoft Teams](shifts-connectors.md#reflexis-shifts-connector-for-microsoft-teams)
(Hosted and managed by Zebra)|Shifts doesn't support every configuration and capability of your WFM system. [Learn more](shifts-connectors.md#reflexis-shifts-connector-for-microsoft-teams).| -|Any other WFM system|[workforceIntegration Graph API](/graph/api/resources/workforceintegration?view=graph-rest-1.0)|| +|Any WFM system|[Create a custom integration to sync your workforce management system with Shifts](shifts-custom-wfm-integration.md)| This option gives you the flexbility to integrate Shifts with any WFM system. You can set up your integration for a one-way or two-way data sync. | ## Deployment overview @@ -83,7 +83,7 @@ Here’s an overview of what frontline managers and workers can do in Shifts. |Create a schedule for their team.
Supported methods: | Yes | Not available in Shifts.1 | |Create open shifts for workers on their own team to request.
Supported methods: | Yes | Not available in Shifts.1 | |Create open shifts for workers on other teams (locations) to request. (Preview)
Supported methods: | Yes | No | -|Update and delete shifts, time off, and open shifts.
Only manual one by one changes are supported.| Yes | Not available in Shifts.1 | +|Update and delete shifts, time off, and open shifts.
Only manual one-by-one changes are supported.| Yes | Not available in Shifts.1 | |Manage Shifts settings for the team. | Yes2| No3| |Create schedule groups to organize workers based on common characteristics within a team. For example, department or job type. | Yes | No4| |Retrieve time sheet reports. | Yes | Yes | @@ -134,6 +134,7 @@ Use the following resources to extend Shifts capabilities for your frontline wor |:::image type="icon" source="/office/media/icons/connector-teams.png":::| **[Teams Shifts connector for UKG Pro Workforce Management](shifts-connectors.md#microsoft-teams-shifts-connector-for-ukg-pro-workforce-management)**| |:::image type="icon" source="/office/media/icons/connector-teams.png":::| **[Teams Shifts connector for Blue Yonder](shifts-connectors.md#microsoft-teams-shifts-connector-for-blue-yonder)** | |:::image type="icon" source="/office/media/icons/connector-teams.png":::| **[Reflexis Shifts connector for Microsoft Teams](shifts-connectors.md#reflexis-shifts-connector-for-microsoft-teams)** Learn about integrating Shifts with the Reflexis WFM system through the connector.| +|:::image type="icon" source="/office/media/icons/connector-teams.png":::| **[Create a custom integration to sync your workforce management system with Shifts](shifts-custom-wfm-integration.md)** Learn how to create a custom solution to integrate Shifts with your WFM system using the Microsoft Graph API.| ## End user help and training diff --git a/microsoft-365/media/eng-direct-portal/eng-direct-portal-diagnostics.png b/microsoft-365/media/eng-direct-portal/eng-direct-portal-diagnostics.png index ef3e1dccb63..2f6429d6a9a 100644 Binary files a/microsoft-365/media/eng-direct-portal/eng-direct-portal-diagnostics.png and b/microsoft-365/media/eng-direct-portal/eng-direct-portal-diagnostics.png differ