From 81be5dfacd68e3b3c1ead00442ad00585417f921 Mon Sep 17 00:00:00 2001
From: lolambean <122493651+lolambean@users.noreply.github.com>
Date: Wed, 20 Nov 2024 14:33:38 -0800
Subject: [PATCH] add known issue for bad update and webview2

---
 hololens/hololens-troubleshooting.md | 7 +++++++
 1 file changed, 7 insertions(+)

diff --git a/hololens/hololens-troubleshooting.md b/hololens/hololens-troubleshooting.md
index f1ff58f6..f1763676 100644
--- a/hololens/hololens-troubleshooting.md
+++ b/hololens/hololens-troubleshooting.md
@@ -35,6 +35,7 @@ This article describes how to resolve several common HoloLens issues.
 
 ##### Known Issues
 
+- [Bad update may leave device without WebView2 runtime installed](#bad-update-may-leave-device-without-webview2-runtime-installed)
 - [Users may be unable to cleanup temporary files completely](#users-may-be-unable-to-cleanup-temporary-files-completely)
 - [Sometimes the Store app won't open after an OS update](#sometimes-the-store-app-wont-open-after-an-os-update)
 - [After successful network connection users may receive incorrect error regarding internet connectivity during initial device setup](#after-successful-network-connection-users-may-receive-incorrect-error-regarding-internet-connectivity-during-initial-device-setup)
@@ -201,6 +202,12 @@ Workarounds before the fix:
 
 [Back to list](#list)
 
+## Bad update may leave device without WebView2 runtime installed
+
+Sometimes, a bad update may leave a user's device without the WebView2 runtime installed. The result is that the user is not able to use any WebView2 apps. Note that users may still use Edge.
+
+As a workaround, the user can install the runtime through Device Portal from this [direct link to download the WebView2 Runtime's MSIX](https://go.microsoft.com/fwlink/?linkid=2270343).
+
 ## Users may be unable to cleanup temporary files completely
 
 Some temp files are not cleaned up completely.  Users are not able to free up all temporary files via the Storage setting page in the Settings app.