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Calls remaing pending #3

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maxxer opened this issue Jul 18, 2019 · 10 comments
Open

Calls remaing pending #3

maxxer opened this issue Jul 18, 2019 · 10 comments

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@maxxer
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maxxer commented Jul 18, 2019

Even if the calls are ended on 3cx I see them as pending on Zammad.

Am I missing permission or something?
thanks

immagine

@sgi-ch
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sgi-ch commented Sep 11, 2019

same here.

@Mancy
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Mancy commented Nov 5, 2019

Actually, the 3CX CRM integration tool does not give a unique identifier to match the endCall request exactly with the answerdCall request, for this reason some calls remain pending, that's why i had to do a work around using the call start timestamp, which does not perfectly match also in every situation.

Currently 3CX supports CRM lookup and some other options using the Call Flow Designer tool, which I will use, and if possible I will put it in github,

The Call Flow Designer is available for the standard/free version of 3CX which is good if compared to the poor CRM Template thing.

@sgi-ch
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sgi-ch commented Nov 5, 2019

Thanks for the feedback @Mancy. If you need any support or help (dev or testing) please let us know. We've a Professional Version here.

@maxxer
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maxxer commented Nov 5, 2019

If you can share the Call Flow Designer it would be great! Thanks!!

@sgi-ch
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sgi-ch commented Nov 5, 2019

@Mancy
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Mancy commented Nov 5, 2019

this one? https://downloads.3cx.com/downloads/3CXCallFlowDesigner.exe

Yes that's it. please make sure you have latest versions of both the Phone system and the Call Flow Designer

@sgi-ch
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sgi-ch commented Nov 7, 2019

Yes, we're up-to-date on both.

@maxmaury
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Hi, i'm follow up on this issue. Do you have a solution to fix it or share the call flow project ?
Thanks a lot !

Kind Regards,
Max

@mhonig
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mhonig commented Jan 4, 2021

I would also be interested to know if there was any progress made as I am facing the same issue. Thank you!

@herzkerl
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Hi there! I’ve successfully used (parts of) this script and Call Flow Designer to make it work.
👉🏻 https://community.zammad.org/t/cti-api-integration-with-3cx/1110/32

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6 participants