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<!DOCTYPE html>
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<h3 class="title">
<a class="page-link" href="/help-documentation/gettingstarted">Getting Started (38)</a>
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</h3>
<ul class="article__list slide-up-hidden" >
<h5 class="sub__head">Common Technical Questions</h5>
<li>
<a class="page-link" href="/help-documentation/gettingstarted/commontech/connect-to-openvpn-server/">Connecting to your OpenVPN server</a>
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<li>
<a class="page-link" href="/help-documentation/gettingstarted/commontech/openvpn-setup/">Setting up OpenVPN server on your instance</a>
</li>
<li>
<a class="page-link" href="/help-documentation/gettingstarted/commontech/blue-box-cloud-components/">Bluemix Private Cloud Components</a>
</li>
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<a class="page-link" href="/help-documentation/gettingstarted/commontech/detaching-volume/">What Should I Do Prior to Detaching a Volume?</a>
</li>
<li>
<a class="page-link" href="/help-documentation/gettingstarted/commontech/python-environment-primer/">Virtual python environments and you: A developer's primer</a>
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<a class="page-link" href="/help-documentation/gettingstarted/commontech/FAQ/">Technical FAQ</a>
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<a class="page-link" href="/help-documentation/gettingstarted/commontech/Building_Blocks/">IBM Bluemix Private Cloud Building Blocks (Community Edition)</a>
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<a class="page-link" href="/help-documentation/gettingstarted/commontech/RHOSP_Building_Blocks/">Building Blocks for IBM Bluemix Private Cloud with Red Hat</a>
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<a class="page-link" href="/help-documentation/gettingstarted/commontech/RHOSP_Product_Overview/">IBM Bluemix Private Cloud with Red Hat - Product Overview</a>
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<a class="page-link" href="/help-documentation/gettingstarted/commontech/general_product_overview/">General Product Overview</a>
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<a class="page-link" href="/help-documentation/gettingstarted/commontech/Instance_Resize/">Resizing an Instance (Non-live)</a>
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<a class="page-link" href="/help-documentation/gettingstarted/commontech/Connecting_Clouds_with_SoftLayer/">Set Up Network Connectivity Between Multiple Cloud Environments, Using the Private Network</a>
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<a class="page-link" href="/help-documentation/gettingstarted/commontech/Windows_License_Activation/">Customer Guide for Windows Activation</a>
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<h5 class="sub__head">Common Administrative Questions</h5>
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<a class="page-link" href="/help-documentation/gettingstarted/commonadmin/adding-removing-subscribers/">Adding or removing subscribers to a ticket</a>
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<a class="page-link" href="/help-documentation/gettingstarted/commonadmin/view-my-bill/">How do I view my bill?</a>
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<a class="page-link" href="/help-documentation/gettingstarted/commonadmin/report-issue/">How do I report an issue?</a>
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<a class="page-link" href="/help-documentation/gettingstarted/commonadmin/escalating-a-ticket/">How do I escalate a ticket?</a>
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<a class="page-link" href="/help-documentation/gettingstarted/commonadmin/status-pages/">Bluemix Private Cloud Status Pages</a>
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<a class="page-link" href="/help-documentation/gettingstarted/commonadmin/Transferring_A_Domain_From_Blue_Box/">Transferring A Domain From Blue Box</a>
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<h5 class="sub__head">User Guides</h5>
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<a class="page-link" href="/help-documentation/gettingstarted/userguides/Box_Panel/">Box Panel User Guide</a>
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<a class="page-link" href="/help-documentation/gettingstarted/userguides/Eternal_Blue-ish_Triangle/">Box Panel, Site Controller, and IBM Bluemix Private Cloud Local</a>
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<li>
<a class="page-link" href="/help-documentation/gettingstarted/userguides/qemu_article/">Building Up to OpenStack — QEMU and Your Cloud</a>
</li>
<li>
<a class="page-link" href="/help-documentation/gettingstarted/userguides/Improving_Cloud_Performance/">Building Up to OpenStack II -- Improving Cloud Performance</a>
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<li>
<a class="page-link" href="/help-documentation/gettingstarted/userguides/Optimized_Load_Balancing/">Cloud 101 -- Optimized Load Balancing</a>
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<li class="hidden non-featured">
<a class="page-link" href="/help-documentation/gettingstarted/userguides/Cloud_Images_Provided_RHOSP/">User's Guide to Cloud Images (IBM Bluemix Private Cloud with Red Hat)</a>
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<a class="page-link" href="/help-documentation/gettingstarted/userguides/Cloud_Images_Provided_by_IBM/">User's Guide to Cloud Images (Community Edition)</a>
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<a class="page-link" href="/help-documentation/gettingstarted/userguides/Image_Release_Notes/">IBM Bluemix Private Cloud Image Release Notes</a>
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<a class="page-link" href="/help-documentation/releasenotes/Customer_3.0.1_Point_Release/">Customer 3.0.1 Point Release Notes</a>
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<a class="page-link" href="/help-documentation/releasenotes/Customer_3.1.1_Point_Release/">Customer 3.1.1 Point Release Notes</a>
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<a class="page-link" href="/help-documentation/releasenotes/Customer_4.0.0.0c_Release_Notes/">Release Notes 4.0.0.0c</a>
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<a class="page-link" href="/help-documentation/releasenotes/Customer_4.0.0.0r_Release_Notes/">Release Notes 4.0.0.0r</a>
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<a class="page-link" href="/help-documentation/releasenotes/Customer_2.1.1_Point_Release/">Release Notes 2.1.1</a>
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<a class="page-link" href="/help-documentation/releasenotes/release_notes_2.1_for_customers/">Release Notes 2.1</a>
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<a class="page-link" href="/help-documentation/releasenotes/Customer_3.0.0_Release_Notes/">Release Notes 3.0.0</a>
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<a class="page-link" href="/help-documentation/releasenotes/Customer_3.1.0_Release_Notes/">Release Notes 3.1.0</a>
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<h3 class="title">
<a class="page-link" href="/help-documentation/troubleshooting">Troubleshooting (19)</a>
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<li>
<a class="page-link" href="/help-documentation/troubleshooting/libvirt_error/">Instance in error status: libvirt error</a>
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<li>
<a class="page-link" href="/help-documentation/troubleshooting/ssh-too-long-error/">Why does it take 4-5 seconds to SSH to my instance?</a>
</li>
<li>
<a class="page-link" href="/help-documentation/troubleshooting/ping-instance-error/">Why can't I SSH to an instance, or ping it?</a>
</li>
<li>
<a class="page-link" href="/help-documentation/troubleshooting/nova-microversions-error/">Error: 'Server doesn't support microversions' When Running Nova Commands</a>
</li>
<li class="hidden non-featured">
<a class="page-link" href="/help-documentation/troubleshooting/Bad_Availability_Zone/">Cloud Foundry: Invalid Availability Zone Error</a>
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<li class="hidden non-featured">
<a class="page-link" href="/help-documentation/troubleshooting/failed_to_create_router/">Attempt to Create a Router is Failing</a>
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<li>
<a class="page-link" href="/help-documentation/troubleshooting/How_many_connections_can_HAProxy_handle/">How Many Simultaneous Connections can HAProxy Handle?</a>
</li>
<li class="hidden non-featured">
<a class="page-link" href="/help-documentation/troubleshooting/CLI-authentication-error/">When using any of the OpenStack CLIs on Windows, I get authentication failure errors</a>
</li>
<li class="hidden non-featured">
<a class="page-link" href="/help-documentation/troubleshooting/floating-ips-error/">Why are all the floating IPs that were assigned to me not available?</a>
</li>
<li class="hidden non-featured">
<a class="page-link" href="/help-documentation/troubleshooting/horizon-delete-error/">Why can't I delete my project/tenant from the Horizon dashboard?</a>
</li>
<li class="hidden non-featured">
<a class="page-link" href="/help-documentation/troubleshooting/no-valid-host-error/">Error: No valid host was found</a>
</li>
<li class="hidden non-featured">
<a class="page-link" href="/help-documentation/troubleshooting/Cannot_See_New_vCPUs/">Why Can't I See My New vCPUs Listed in Horizon?</a>
</li>
<li class="hidden non-featured">
<a class="page-link" href="/help-documentation/troubleshooting/failure_prepping_block_device/">Error: Failure prepping block device</a>
</li>
<li class="hidden non-featured">
<a class="page-link" href="/help-documentation/troubleshooting/delete_security_group/">Why Can’t I Delete A Security Group?</a>
</li>
<li>
<a class="page-link" href="/help-documentation/troubleshooting/Troubleshooting_FAQ/">Troubleshooting FAQ</a>
</li>
<li class="hidden non-featured">
<a class="page-link" href="/help-documentation/troubleshooting/Unable_to_ping_tenant_network/">Why Can't I Ping Across My Tenant Networks?</a>
</li>
<li class="hidden non-featured">
<a class="page-link" href="/help-documentation/troubleshooting/Why_No_vIP_Failover_With_L2pop/">Why can't I use L2pop when I want my vIP instances to failover?</a>
</li>
<li><a href="" class="page-link view">View More ( 11 )</a></li>
</ul>
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<h3 class="title">
<a class="page-link" href="/help-documentation/openstack">Open Stack (15)</a>
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</h3>
<ul class="article__list slide-up-hidden" >
<h5 class="sub__head">User Docs</h5>
<li>
<a class="page-link" href="/help-documentation/openstack/userdocs/launch-instance-from-volume/">How to Launch an Instance from a Volume</a>
</li>
<li>
<a class="page-link" href="/help-documentation/openstack/userdocs/import-vhd-image-lvm/">Importing a VHD image that uses linux volume management for its root directory</a>
</li>
<li class="non-featured">
<a class="page-link" href="/help-documentation/openstack/userdocs/OpenStack_network_concepts/">OpenStack Network Concepts</a>
</li>
<li>
<a class="page-link" href="/help-documentation/openstack/userdocs/Creating-an-Instance-with-a-Specific-Fixed-IP/">Creating an Instance with a Specific Fixed IP</a>
</li>
<li>
<a class="page-link" href="/help-documentation/openstack/userdocs/Mitaka_CLI_notes/">OpenStack Mitaka CLI Notes</a>
</li>
<li class="non-featured">
<a class="page-link" href="/help-documentation/openstack/userdocs/Why-Choose-OpenStack/">Why Choose OpenStack?</a>
</li>
<li class="non-featured">
<a class="page-link" href="/help-documentation/openstack/userdocs/openstack-storage-concepts/">OpenStack Storage Concepts</a>
</li>
<li>
<a class="page-link" href="/help-documentation/openstack/userdocs/Ursula_and_OpenStack/">Ursula and OpenStack</a>
</li>
<li>
<a class="page-link" href="/help-documentation/openstack/userdocs/Creating_Instances_With_Static_IP/">How to Create An Instance With Static IP</a>
</li>
<li>
<a class="page-link" href="/help-documentation/openstack/userdocs/quotas/">Quotas</a>
</li>
<li>
<a class="page-link" href="/help-documentation/openstack/userdocs/How_to_Isolate_Tenants/">How to Isolate Tenants (Projects)</a>
</li>
<li>
<a class="page-link" href="/help-documentation/openstack/userdocs/external-reference-material/">External reference materials</a>
</li>
<li><a href="" class="page-link view">View More ( 3 )</a></li>
</ul>
<ul class="article__list slide-up-hidden" >
<h5 class="sub__head">API</h5>
<li>
<a class="page-link" href="/help-documentation/openstack/api/floating-ip-address/">Creating a floating IP address using the OpenStack API</a>
</li>
<li>
<a class="page-link" href="/help-documentation/openstack/api/openstack-api-getting-started/">Getting Started with the OpenStack API</a>
</li>
<li class="non-featured">
<a class="page-link" href="/help-documentation/openstack/api/OpenStack_Client_Versions/">Requirements for OpenStack client versions</a>
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<h3 class="title">
<a class="page-link" href="/help-documentation/horizon">Horizon [GUI] (10)</a>
<a href="" class="expand rotate" ><img src="/help-documentation/img/en/arrow.svg" /></a>
</h3>
<ul class="article__list slide-up-hidden" >
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<a class="page-link" href="/help-documentation/horizon/creating-additional-networks-with-horizon/">Creating Additional Networks in OpenStack Using the Horizon Panel</a>
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<a class="page-link" href="/help-documentation/horizon/Making_Snapshots_in_Horizon/">Using Horizon for Snapshots</a>
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<a class="page-link" href="/help-documentation/horizon/allocate-floating-ip/">Allocating and Attaching a Public (Floating) IP to an Instance</a>
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<a class="page-link" href="/help-documentation/horizon/create-volume-from-horizon/">Creating a volume from the Horizon dashboard</a>
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<a class="page-link" href="/help-documentation/horizon/horizon-for-administrators/">Horizon for Administrators</a>
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<a class="page-link" href="/help-documentation/horizon/launch-instance-from-horizon/">Launching an instance from the Horizon dashboard</a>
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<a class="page-link" href="/help-documentation/horizon/launch-instance-from-horizon_newton/">Launching an instance from the Horizon dashboard (OpenStack Newton release)</a>
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<a class="page-link" href="/help-documentation/horizon/set-reverse-dns/">How do I set a reverse DNS (PTR) record for an IBM Bluemix Private Cloud instance?</a>
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<a class="page-link" href="/help-documentation/horizon/using-horizon/">Using Horizon</a>
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<a class="page-link" href="/help-documentation/horizon/Horizon_troubleshooting_FAQ/">Horizon Troubleshooting FAQ</a>
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<h3 class="title">
<a class="page-link" href="/help-documentation/nova">Nova [Compute] (13)</a>
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</h3>
<ul class="article__list slide-up-hidden" >
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<a class="page-link" href="/help-documentation/nova/windows-user-and-password/">How do I set an initial username and password on a Windows instance in OpenStack?</a>
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<a class="page-link" href="/help-documentation/nova/nova_live_migration/">Instance Live Migration</a>
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<a class="page-link" href="/help-documentation/nova/CLI-create-public-instance/">How to Create an Instance and Make it Available Publicly Using the Command Line</a>
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<a class="page-link" href="/help-documentation/nova/Nova_boot_speed/">What happens behind the scenes when I boot a virtual machine, and how can I make it boot faster?</a>
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<a class="page-link" href="/help-documentation/nova/Restrict_Floating_IP/">How Can I Restrict Floating IPs?</a>
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<li class="non-featured">
<a class="page-link" href="/help-documentation/nova/config_drive_for_instances/">Can I create an instance and add files to it using config drive?</a>
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<li class="non-featured">
<a class="page-link" href="/help-documentation/nova/create-vm-with-volumes/">How can I create an instance with the Nova command line client?</a>
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<a class="page-link" href="/help-documentation/nova/define-flavor-vcpu/">How can I define flavor vCPU topology?</a>
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<a class="page-link" href="/help-documentation/nova/deploy-to-specific-hypervisor/">How to deploy an instance to a specific hypervisor node</a>
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<a class="page-link" href="/help-documentation/nova/maximum-flavor-spec/">What is the maximum spec I can set for a flavor?</a>
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<a class="page-link" href="/help-documentation/nova/migrate-instance/">Migrating an instance to a new cloud</a>
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<li>
<a class="page-link" href="/help-documentation/nova/Metadata_service_FAQ/">Metadata Service in OpenStack Neutron and Nova</a>
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<a class="page-link" href="/help-documentation/nova/hypervisor-statistics/">How can I get hypervisor statistics?</a>
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<h3 class="title">
<a class="page-link active" href="/help-documentation/neutron">Neutron [Networking] (22)</a>
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</h3>
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<a class="page-link" href="/help-documentation/neutron/network_ip_availability/">How Can I Check My Network IP Availability?</a>
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<a class="page-link" href="/help-documentation/neutron/isolatetwoprojectnetworksconnectedtoonesharedrouter/">How can you isolate project networks connected to a shared router?</a>
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<a class="page-link" href="/help-documentation/neutron/time-ip-associated-with-instance/">How can I find the time a floating IP was associated or disassociated from an instance?</a>
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<a class="page-link" href="/help-documentation/neutron/Load_Balancing_Methods/">Load Balancing Methods</a>
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<a class="page-link" href="/help-documentation/neutron/Multi-tier_Router_Configuration/">Multi-tier Router Configuration Within Your IBM Bluemix Private Cloud</a>
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<a class="page-link" href="/help-documentation/neutron/set-up-dns-records/">How do I set up DNS records pointing to OpenStack instances?</a>
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<li class="non-featured">
<a class="page-link" href="/help-documentation/neutron/routing_internal_traffic_between_projects/">Routing Internal Traffic Between Projects</a>
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<a class="page-link" href="/help-documentation/neutron/add-ip-to-instance/">Add a Specific Fixed Private IP to an Instance</a>
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<a class="page-link" href="/help-documentation/neutron/configure-dns.for-instances/">Configuring DNS for Instances</a>
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<a class="page-link" href="/help-documentation/neutron/configure-multi-nics/">Configuring multiple network interfaces for your own cloud images</a>
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<a class="page-link" href="/help-documentation/neutron/configure-ha-ip/">How to configure a highly-available IP</a>
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<a class="page-link" href="/help-documentation/neutron/creating-virtual-networks/">Creating virtual networks on IBM Bluemix Private Cloud</a>
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<a class="page-link" href="/help-documentation/neutron/when_create_port_fails/">When creating port failed, how could I do ?</a>
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<a class="page-link" href="/help-documentation/neutron/How_Can_I_See_My_IPs/">How Can I See My IPs?</a>
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