UX Nits

[jaspercroome]

NP Admin reported these User/Bidder UX/UI bugs and issues re:

• Login/create an account doesn’t drop Users back into the auction they were in
• Default state error where a failed bid blocks Bidder from bidding
• Checking the “Save my payment info” box doesn’t save payment info.
• “Share Free Bids” button could use hover helper text

See explanations below.

On another topic

• First, the site forced me to login or create an account, but when I logged in, it didn’t drop me back in the auction, and I couldn’t navigate to it, so I had to go back to the email and click the link again.

• [default state error == >] Second, I placed the $2 bid but … my billing address was on Nebraska, not New York (user error). That bid didn’t seem to go through … But then when I went back to fix the address and tried again, the site gave me an error that someone already placed the $2 bid and told me to return to the auction, but without a link to return to the auction. When I navigate to the auction, it’s now set back to $2 bids, and every time I try bidding it gives me the same message that someone already placed the $2 bid and to return to the auction.

• Also, I keep checking the box to save my payment information for the future, and it isn’t.

• The “Share for Free Bids” button is great but may want to have an info tip or hover-over that explains it inline.

And @jaspercroome’s response:

On another topic

• great feedback on the checkout process. That’s a hole in the funnel that we’d be well-served to fix.
• we’re tracking that default state issue. I’m going to go ahead and cancel your bid - it looks like that error you hit kept your order in a limbo status, which was blocking other bids. This is high-priority for us to fix, as I’m sure you’re not the last to hit this.

Return to main post.

[linear]

GOO-428 Discussion: anne_marie_cruz on 4/25/2024

NP Admin reported these User/Bidder UX/UI bugs and issues re:

• Login/create an account doesn’t drop Users back into the auction they were in
• Default state error where a failed bid blocks Bidder from bidding
• Checking the “Save my payment info” box doesn’t save payment info.
• “Share Free Bids” button could use hover helper text

See explanations below.

First, the site forced me to login or create an account, but when I logged in, it didn’t drop me back in the auction, and I couldn’t navigate to it, so I had to go back to the email and click the link again.

[default state error == >] Second, I placed the $2 bid but … my billing address was on Nebraska, not New York (user error). That bid didn’t seem to go through … But then when I went back to fix the address and tried again, the site gave me an error that someone already placed the $2 bid and told me to return to the auction, but without a link to return to the auction. When I navigate to the auction, it’s now set back to $2 bids, and every time I try bidding it gives me the same message that someone already placed the $2 bid and to return to the auction.

Also, I keep checking the box to save my payment information for the future, and it isn’t.

The “Share for Free Bids” button is great but may want to have an info tip or hover-over that explains it inline.

And @jaspercroome’s response:

📋
*

⚠️

Return to main post.