File 381191 could not be scanned with GData VaaS because there was a temporary upstream server error

[aakerbeere]

After having set up VaaS it worked as expected for some time. At a given moment it stopped with logging errors as seen in post title. I found somewhere in the documentation in this case to restart the server.
I don't want to frequently do this only because connection is lost.

[lennartdohmann]

Hi @aakerbeere , thanks for reporting your problem, I will look into it.

I can't recreate the problem though. Could you send me a detailed log message from the Nextcloud log reader, on the context menu and then Show details as shown on the screenshot? That would help a lot.

It would also be very helpful to know:

• In which environment is your Nextcloud instance running?
• Which version are you using? (Antivirus app and Nextcloud server)
• How often does the problem occur and after how long?

The more details you can give me, the more likely it is for me to see your problem as well.

Thanks again for reporting it!

[aakerbeere]

thx @lennartdohmann for spending time.

After posting i disabled VAAS. After enabling it takes few minutes for the error to come up again and now is recorded approx. every 5 min.

Raw data:
{"reqId":"NtLeP0uMAn4dLclGzIbT","level":3,"time":"2024-11-20T22:01:48+01:00","remoteAddr":"","user":"--","app":"gdatavaas","method":"","url":"--","message":"File 381191 could not be scanned with GData VaaS because there was a temporary upstream server error","userAgent":"--","version":"30.0.2.2","data":{"app":"gdatavaas"},"id":"673e4e553c85a"}

Nextcloud: 30.0.2.2 running on:
Raspberry Pi 4 Model B Rev 1.4, 8GB running Debian 12.8 (bookworm)
G DATA Antivirus, Version 30.1.2 (originating from app store)

cheers

[unglaublicherdude]

thx @lennartdohmann for spending time.

After posting i disabled VAAS. After enabling it takes few minutes for the error to come up again and now is recorded approx. every 5 min.

Raw data: {"reqId":"NtLeP0uMAn4dLclGzIbT","level":3,"time":"2024-11-20T22:01:48+01:00","remoteAddr":"","user":"--","app":"gdatavaas","method":"","url":"--","message":"File 381191 could not be scanned with GData VaaS because there was a temporary upstream server error","userAgent":"--","version":"30.0.2.2","data":{"app":"gdatavaas"},"id":"673e4e553c85a"}

Nextcloud: 30.0.2.2 running on: Raspberry Pi 4 Model B Rev 1.4, 8GB running Debian 12.8 (bookworm) G DATA Antivirus, Version 30.1.2 (originating from app store)

cheers

Can you send us the Sha256-Checksum of that file?

[aakerbeere]

thx @unglaublicherdude

The object "381191" can only be recognized at file system level represented by "/var/www/nextcloud/data/appdata_oc97vfin04v4/preview/c/e/b/5/9/a/9/381191" and is a empty folder. I don't know how it got there, what it is and if it does something.
At user level it is not recognized.
So no Sha256-Checksum available.