EspoTek Labrador.Exe Bad Image

[JasonAlcor]

Hi, I'm not able to launch the EspoTek Labrador on a Windows 7 32 bit installation.

Upon launching the software I immediately get a libusbK.dll error.

Any help and advice would be appreciated in solving this issue.

[JasonAlcor]

Obviously the USB driver in the Labrador software is the problem as my Windows 7 machine fails to recognize the device when it's plugged into the USB on my computer.

[EspoTek]

When you installed, did you untick any of the boxes during the "prerequisites" step?

LibusbK should come as part of the package.

[JasonAlcor]

Hi,

At first I had a USB cable that was power only.

I switched that out and was able to install the USB drivers, but I now have the yellow triangle in the Device manager for Labrador USB drivers alerting that the drivers were not being installed correctly.

When I try to manually update the drivers I get the message that Windows encountered a problem and aborts the driver update. I get the message that the device cannot start code 10.

[JasonAlcor]

Okay, I was able to find a work-a-round to get the USB drivers installed and recognized in Device Manager without the yellow triangle, but when launching the Labrador installed software I get a windows pop-up stating that libusbK.dll is either not designed to run on Windows or it contains an error. The pop-up also states to try installing the program again using the original installation media. I tried that several times and it's the same results.

Any tips would be appreciated on what a proper Labrador registry entry should look like might go a long way in trying to figure this out.

[EspoTek]

This should help with Code 10:
https://github.com/EspoTek/Labrador/wiki/Troubleshooting-Guide

On 32-bit Windows, it's almost always a bandwidth issue.

[EspoTek]

Regarding the bad Libusb install, unfortunately I can't provide a fix as I have no idea what you've installed or where you've got it from. This is the only report I've had of any LibusbK issues on 32-bit Windows since the launch window, out of almost 10,000 customers.

Please uninstall the software, manually delete anything you've put into the "Program Files/EspoTek" folder, then reinstall with the default settings.