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@book{Galison1997b,
address = {Chicago},
author = {Galison, P.L.},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Galison/Unknown/Galison - 1997 - Image and logic A material culture of microphysics.html:html},
pages = {955},
publisher = {University of Chicago Press},
shorttitle = {Image and logic},
title = {{Image and logic: A material culture of microphysics}},
url = {http://books.google.com/books?id=6Gcu92U8CwYC},
year = {1997}
}
@misc{Cheng2010b,
author = {Cheng, Alex},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Cheng/Unknown/Cheng - 2010 - Six Degrees of Separation, Twitter Style.html:html},
title = {{Six Degrees of Separation, Twitter Style}},
url = {http://bit.ly/d4p4Ag http://sysomos.com/insidetwitter/sixdegrees/},
year = {2010}
}
@article{Swanson2004a,
abstract = {Although organizational innovation with information technology is often carefully considered, bandwagon phenomena indicate that much innovative behavior may nevertheless be of the "me too" variety. In this essay, we explore such differences in innovative behavior. Adopting a perspective that is both institutional and cognitive, we introduce the notion of mindful innovation with IT. A mindful firm attends to an IT innovation with reasoning grounded in its own organizational facts and specifics. We contrast this with mindless innovation, where a firm's actions betray an absence of such attention and grounding. We develop these concepts by drawing on the recent appearance of the idea of mindfulness in the organizational literature, and adapting it for application to IT innovation. We then bring mindfulness and mindlessness together in a larger theoretical synthesis in which these apparent opposites are seen to interact in ways that help to shape the overall landscape of opportunity for organizational innovation with IT. We conclude by suggesting several promising new research directions.},
author = {Swanson, E.B. and Ramiller, N.C.},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Swanson, Ramiller/MIS Quarterly/Swanson, Ramiller - 2004 - Innovating mindfully with information technology.pdf:pdf},
issn = {02767783},
journal = {MIS Quarterly},
month = dec,
number = {4},
pages = {553--583},
publisher = {JSTOR},
title = {{Innovating mindfully with information technology}},
url = {http://www.jstor.org/stable/25148655},
volume = {28},
year = {2004}
}
@book{Scharff2002,
author = {Scharff, R.C. and Dusek, V.},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Scharff, Dusek/Unknown/Scharff, Dusek - 2002 - Philosophy of technology The technological condition An anthology.html:html},
publisher = {Blackwell},
title = {{Philosophy of technology: The technological condition: An anthology}},
url = {http://scholar.google.com/scholar?hl=en\&btnG=Search\&q=intitle:Philosophy+of+technology:+the+technological+condition+:+an+anthology\#0},
year = {2002}
}
@techreport{Fox2009b,
address = {Washington, DC},
author = {Fox, S. and Zickuhr, K. and Smith, A.},
booktitle = {Retrieved from http://pewinternet. org/Reports/2009/17-Twitter-and-Status-Updating-Fall-2009. aspx},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Fox, Zickuhr, Smith/Retrieved from httppewinternet. orgReports200917-Twitter-and-Status-Updating-Fall-2009. aspx/Fox, Zickuhr, Smith - 2009 - Twitter and status updating, fall 2009.pdf:pdf},
institution = {Pew Internet \& American Life Project},
series = {Twitter and Status Updating},
title = {{Twitter and status updating, fall 2009}},
url = {http://posterous.com/getfile/files.posterous.com/steverubel/zRc6mYjMrYY30rmISs1P7uamoFnwnMleEsZq9I549axQx3rMsJynsuCQjWRU/PIP\_Twitter\_Fall\_2009.pdf},
year = {2009}
}
@book{Bijker1989b,
author = {Bijker, W.E. and Hughes, T.P. and Pinch, T.J.},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Bijker, Hughes, Pinch/Unknown/Bijker, Hughes, Pinch - 1989 - The social construction of technological systems New directions in the sociology and history of technology.html:html},
publisher = {the MIT Press},
shorttitle = {The social construction of technological systems},
title = {{The social construction of technological systems: New directions in the sociology and history of technology}},
url = {http://books.google.com/books?id=SUCtOwns7TEC\&lpg=PP1\&dq=The social construction of technological systems: New directions in the sociology and history of technology\&pg=PP1\#v=onepage\&q\&f=false},
year = {1989}
}
@book{Foucault1970b,
author = {Foucault, Michel},
booktitle = {Social Science Information},
isbn = {9780415287529},
number = {1},
pages = {175},
publisher = {MSH},
title = {{The Archaeology of Knowledge}},
url = {http://scholar.google.com/scholar?hl=en\&btnG=Search\&q=intitle:The+archaeology+of+knowledge\#0},
volume = {9},
year = {1970}
}
@article{Floridi2002a,
author = {Floridi, L.},
journal = {Metaphilosophy},
pages = {123--145},
publisher = {Citeseer},
title = {{What is the Philosophy of Information?}},
url = {http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.5.3058},
volume = {33},
year = {2002}
}
@article{Honeycutt2009a,
abstract = {The microblogging service Twitter is in the process of being appropriated for conversational interaction and is starting to be used for collaboration, as well. In an attempt to determine how well Twitter supports user-to-user exchanges, what people are using Twitter for, and what usage or design modifications would make it (more) usable as a tool for collaboration, this study analyzes a corpus of naturally-occurring public Twitter messages (tweets), focusing on the functions and uses of the @ sign and the coherence of exchanges. The findings reveal a surprising degree of conversationality, facilitated especially by the use of @ as a marker of addressivity, and shed light on the limitations of Twitter's current design for collaborative use.},
address = {Los Alamitos, CA, USA},
author = {Honeycutt, Courtenay and Herring, S.C.},
doi = {http://doi.ieeecomputersociety.org/10.1109/HICSS.2009.602},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Honeycutt, Herring/Unknown/Honeycutt, Herring - 2009 - Beyond microblogging Conversation and collaboration via Twitter.html:html},
isbn = {978-0-7695-3450-3},
pages = {1--10},
publisher = {IEEE Computer Society},
shorttitle = {Beyond Microblogging},
title = {{Beyond microblogging: Conversation and collaboration via Twitter}},
url = {http://scholar.google.com/scholar?hl=en\&btnG=Search\&q=intitle:Beyond+Microblogging:+Conversation+and+Collaboration+via+Twitter\#0},
volume = {0},
year = {2009}
}
@article{Lee2004,
author = {Lee, A.S.},
journal = {Social theory and philosophy for Information Systems},
pages = {1--26},
publisher = {Citeseer},
title = {{Thinking about social theory and philosophy for information systems}},
url = {http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.137.3685\&rep=rep1\&type=pdf},
year = {2004}
}
@misc{Jerga2010b,
author = {Jerga, Josh},
booktitle = {Brisbane Times},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Jerga/Brisbane Times/Jerga - 2010 - How Twitter broke leadership spill.html:html},
month = jun,
title = {{How Twitter broke leadership spill}},
url = {http://bit.ly/cHP0ih http://news.brisbanetimes.com.au/breaking-news-national/how-twitter-broke-leadership-spill-20100624-z1zv.html},
year = {2010}
}
@techreport{Anderson2010b,
author = {Anderson, Janna Quitney and Rainie, Lee},
booktitle = {citeulike.org},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Anderson, Rainie/citeulike.org/Anderson, Rainie - 2010 - The future of social relations.pdf:pdf},
institution = {Pew Research Center},
series = {The Future of the Internet},
title = {{The future of social relations}},
url = {http://bit.ly/bXCaKO http://pewinternet.org/~/media//Files/Reports/2010/PIP\_Future\_of\_Internet\_ 2010\_social\_relations.pdf},
year = {2010}
}
@inproceedings{Reinhardt2009a,
author = {Reinhardt, W. and Ebner, M. and Beham, G. and Costa, C.},
booktitle = {Hornung-Pr$\backslash$$\backslash$"ahauser, V., Luckmann, M.(Hg.): 5th EduMedia conference, Salzburg},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Reinhardt et al./Hornung-Prahauser, V., Luckmann, M.(Hg.) 5th EduMedia conference, Salzburg/Reinhardt et al. - 2009 - How people are using Twitter during conferences.pdf:pdf},
pages = {145--156},
title = {{How people are using Twitter during conferences}},
url = {http://www.edna.edu.au/edna/referral/browse/http://lamp.tu-graz.ac.at/~i203/ebner/publication/09\_edumedia.pdf},
year = {2009}
}
@book{Ihde1991b,
author = {Ihde, Don},
isbn = {9780253206268},
pages = {178},
publisher = {Indiana Univ Pr},
shorttitle = {Instrumental realism},
title = {{Instrumental realism: The interface between philosophy of science and philosophy of technology}},
url = {http://books.google.com/books?hl=en\&lr=\&id=vYl0tagdh1QC\&oi=fnd\&pg=PR9\&dq=Instrumental+realism:+the+interface+between+philosophy+of+science+and+philosophy+of+technology\&ots=AJXpqh9MT5\&sig=PVdR80fWD7ECDSIDLMYko1XDif8},
year = {1991}
}
@book{Dawkins2006b,
author = {Dawkins, Richard},
edition = {30th Anniv},
isbn = {9780199291151},
pages = {386},
publisher = {Oxford University Press},
title = {{The selfish gene}},
url = {http://books.google.com.au/books?id=go0e5sBRznYC},
year = {2006}
}
@misc{Gurin2009b,
author = {Gurin, Crystal},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Gurin/Unknown/Gurin - 2009 - Twitter Tally.html:html},
title = {{Twitter Tally}},
url = {http://bit.ly/dbhYuO http://www.emarketer.com/Articles/Print.aspx?1007059},
year = {2009}
}
@misc{Santhanam2010b,
author = {Santhanam, Vijay and Dowling, Iain and Donnelly, Damien and Holmes, Chris and Vandel, Jeremy},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Santhanam et al./Unknown/Santhanam et al. - 2010 - Politicians On Twitter.html:html},
title = {{Politicians On Twitter}},
url = {http://bit.ly/c7gRLc http://tweetmp.org.au/mps/tweeters},
year = {2010}
}
@book{Scharff2002a,
author = {Scharff, R.C. and Dusek, Val},
isbn = {9780631222194},
pages = {706},
publisher = {Blackwell},
shorttitle = {Philosophy of technology},
title = {{Philosophy of technology: The technological condition: An anthology}},
url = {http://scholar.google.com/scholar?hl=en\&btnG=Search\&q=intitle:Philosophy+of+technology:+the+technological+condition+:+an+anthology\#0},
year = {2002}
}
@misc{William2008b,
author = {William, Evans},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/William/Unknown/William - 2008 - How @replies work on Twitter (and how they might).html:html},
title = {{How @replies work on Twitter (and how they might)}},
url = {http://bit.ly/dA4FGd http://blog.twitter.com/2008/05/how-replies-work-on-twitter-and-how.html},
year = {2008}
}
@inproceedings{Zuniga2001,
author = {Z\'{u}\~{n}iga, G.L.},
booktitle = {Proceedings of the international conference on Formal Ontology in Information Systems-Volume 2001},
pages = {187--197},
publisher = {ACM},
shorttitle = {Ontology},
title = {{Ontology: its transformation from philosophy to information systems}},
url = {http://portal.acm.org/citation.cfm?id=505168.505187},
year = {2001}
}
@article{DeManzano2010,
abstract = {Several lines of evidence support that dopaminergic neurotransmission plays a role in creative thought and behavior. Here, we investigated the relationship between creative ability and dopamine D2 receptor expression in healthy individuals, with a focus on regions where aberrations in dopaminergic function have previously been associated with psychotic symptoms and a genetic liability to schizophrenia. Scores on divergent thinking tests (Inventiveness battery, Berliner Intelligenz Struktur Test) were correlated with regional D2 receptor densities, as measured by Positron Emission Tomography, and the radioligands [11C]raclopride and [11C]FLB 457. The results show a negative correlation between divergent thinking scores and D2 density in the thalamus, also when controlling for age and general cognitive ability. Hence, the results demonstrate that the D2 receptor system, and specifically thalamic function, is important for creative performance, and may be one crucial link between creativity and psychopathology. We suggest that decreased D2 receptor densities in the thalamus lower thalamic gating thresholds, thus increasing thalamocortical information flow. In healthy individuals, who do not suffer from the detrimental effects of psychiatric disease, this may increase performance on divergent thinking tests. In combination with the cognitive functions of higher order cortical networks, this could constitute a basis for the generative and selective processes that underlie real life creativity.},
author = {de Manzano, \"{O}rjan and Cervenka, Simon and Karabanov, Anke and Farde, Lars and Ull\'{e}n, Fredrik},
doi = {10.1371/journal.pone.0010670},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/de Manzano et al./PLoS ONE/de Manzano et al. - 2010 - Thinking Outside a Less Intact Box Thalamic Dopamine D2 Receptor Densities Are Negatively Related to Psychometric Creativity in Healthy Individuals.html:html;:Volumes/Data/localDataNoBackup/z3235728/Mendeley/de Manzano et al./PLoS ONE/de Manzano et al. - 2010 - Thinking Outside a Less Intact Box Thalamic Dopamine D2 Receptor Densities Are Negatively Related to Psychometric Creativity in Healthy Individuals.pdf:pdf},
journal = {PLoS ONE},
month = may,
number = {5},
pages = {e10670},
publisher = {Public Library of Science},
shorttitle = {Thinking Outside a Less Intact Box},
title = {{Thinking Outside a Less Intact Box: Thalamic Dopamine D2 Receptor Densities Are Negatively Related to Psychometric Creativity in Healthy Individuals}},
url = {http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2871784/},
volume = {5},
year = {2010}
}
@misc{Gannes2010,
author = {Gannes, Liz},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Gannes/Unknown/Gannes - 2010 - The Short and Illustrious History of Twitter \#Hashtags.html:html},
title = {{The Short and Illustrious History of Twitter \#Hashtags}},
url = {http://gigaom.com/2010/04/30/the-short-and-illustrious-history-of-twitter-hashtags/},
year = {2010}
}
@book{Oppel2004a,
author = {Oppel, A.J.},
isbn = {9780072253641},
pages = {366},
publisher = {McGraw-Hill Osborne Media},
title = {{Databases demystified}},
url = {http://books.google.com/books?hl=en\&lr=\&id=8TpWEIA9sEcC\&oi=fnd\&pg=PT20\&dq=Databases+demystified\&ots=2sjpWYnStC\&sig=FJSkNejGdAkIo\_LVdTCu6bto\_iQ},
year = {2004}
}
@misc{Bryant2006b,
author = {Bryant, Lee},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Bryant/Unknown/Bryant - 2006 - Humanising the Enterprise through Ambient Social Knowledge.html:html},
title = {{Humanising the Enterprise through Ambient Social Knowledge}},
url = {http://bit.ly/c2L9Wg http://www.headshift.com/blog/2006/03/humanising-the-enterprise-thro.php},
year = {2006}
}
@article{Carmel1993b,
author = {Carmel, E. and Whitaker, R.D. and George, J.F.},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Carmel, Whitaker, George/Communications of the ACM/Carmel, Whitaker, George - 1993 - PD and joint application design a transatlantic comparison.html:html},
journal = {Communications of the ACM},
number = {6},
pages = {40--48},
publisher = {ACM},
shorttitle = {PD and joint application design},
title = {{PD and joint application design: a transatlantic comparison}},
url = {http://portal.acm.org/citation.cfm?id=153571.163265\&dl=GUIDE\&dl=ACM\&idx=153571\&part=periodical\&WantType=periodical\&title=Communications of the ACM},
volume = {36},
year = {1993}
}
@article{Codd1970,
author = {Codd, E.F.},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Codd/Communications of the ACM/Codd - 1970 - A relational model of data for large shared data banks.html:html},
journal = {Communications of the ACM},
number = {6},
pages = {387},
publisher = {ACM},
title = {{A relational model of data for large shared data banks}},
url = {http://portal.acm.org/citation.cfm?id=362384.362685\&amp;coll=ACM... </span></p><p><b><a class=},
volume = {13},
year = {1970}
}
@misc{CenterforHistoryandNewMedia,
annote = {        Welcome to Zotero!        
        
View the Quick Start Guide to learn how to begin collecting, managing, citing, and sharing your research sources.
Thanks for installing Zotero.},
author = {{Center for History and New Media}},
title = {{Zotero Quick Start Guide}},
url = {http://zotero.org/support/quick\_start\_guide}
}
@misc{Watts2010b,
author = {Watts, Liz},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Watts/Unknown/Watts - 2010 - ABC1 launches on-air twitter highlights feed for Q\&A.html:html},
title = {{ABC1 launches on-air twitter highlights feed for Q\&A}},
url = {http://bit.ly/bk7Cck http://blogs.abc.net.au/abc\_tv/2010/04/abc1-launches-onair-twitter-highlights-feed-for-qa.html},
year = {2010}
}
@misc{Pesce2008a,
address = {Personal Democracy Forum},
author = {Pesce, Mark},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Pesce/Unknown/Pesce - 2008 - Hyperpolitics (American Style).html:html},
title = {{Hyperpolitics (American Style)}},
url = {http://blog.futurestreetconsulting.com/?p=61},
year = {2008}
}
@book{Maybin1994b,
author = {Maybin, Janet},
isbn = {9781853592157},
month = apr,
pages = {292},
publisher = {Multilingual Matters Ltd},
shorttitle = {Language and literacy in social practice},
title = {{Language and literacy in social practice: a reader}},
url = {http://books.google.com/books?hl=en\&amp;lr=\&amp;id=cCo2Ray4B7kC\&amp;oi=fnd\&amp;pg=PR1\&amp;dq=Language+and+literacy+in+social+practice:+a+reader\&amp;ots=93TMoCMizg\&amp;sig=OFtvkBlMmtxTt7R7qMLCZwxknbY},
year = {1994}
}
@book{Romney2000,
author = {Romney, M.B. and Steinbart, P.J. and Cushing, B.E.},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Romney, Steinbart, Cushing/Unknown/Romney, Steinbart, Cushing - 2000 - Accounting information systems.pdf:pdf},
publisher = {Prentice Hall Upper Saddle River, NJ},
title = {{Accounting information systems}},
url = {http://henmedya.staff.gunadarma.ac.id/Downloads/files/20281/AIS06-DFD.pdf},
year = {2000}
}
@article{Ihde2003b,
author = {Ihde, Don},
isbn = {9780631222194},
journal = {Philosophy of technology: the technological condition: an anthology},
pages = {277--292},
publisher = {Wiley-Blackwell},
title = {{Heidegger's Philosophy of technology}},
url = {http://books.google.com/books?hl=en\&amp;lr=\&amp;id=HTBMPKH9\_2UC\&amp;oi=fnd\&amp;pg=PT288\&amp;dq=Heidegger's+Philosophy+of+Technology\&amp;ots=ZEHNZIZLpk\&amp;sig=5AaVKj7JwsfZJ1xbJSTpSKukx1Q},
year = {2003}
}
@book{Norman2002b,
author = {Norman, D.A.},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Norman/Unknown/Norman - 2002 - The design of everyday things.pdf:pdf},
publisher = {Basic Books New York},
title = {{The design of everyday things}},
url = {http://ucdwiki.chuank.com/uploads/Main/UCDReading\_wk5.pdf},
year = {2002}
}
@article{Floridi2002b,
author = {Floridi, L.},
journal = {Social Epistemology},
number = {1},
pages = {37--49},
publisher = {Routledge},
title = {{On defining library and information science as applied philosophy of information}},
url = {http://www.informaworld.com/index/N4DW28FDW776UQC2.pdf},
volume = {16},
year = {2002}
}
@article{Kockelman2006,
author = {Kockelman, P.},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Kockelman/Semiotica/Kockelman - 2006 - Agent, person, subject, self.pdf:pdf},
journal = {Semiotica},
number = {162},
pages = {1--18},
publisher = {Walter de Gruyter},
title = {{Agent, person, subject, self}},
url = {http://www.columbia.edu/~pk2113/Agent, Person, Subject, Self.pdf},
volume = {2006},
year = {2006}
}
@misc{Berger2010b,
author = {Berger, Michiel},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Berger/Unknown/Berger - 2010 - Twitter Clients.html:html},
title = {{Twitter Clients}},
url = {http://twitstat.com/twitterclientusers.html},
year = {2010}
}
@article{Earle2010b,
author = {Earle, P. and Guy, M. and Buckmaster, R. and Ostrum, C. and Horvath, S. and Vaughan, A.},
doi = {10.1785/gssrl.81.2.246},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Earle et al./Seismological Research Letters/Earle et al. - 2010 - OMG Earthquake! Can Twitter improve earthquake response.html:html},
issn = {0895-0695},
journal = {Seismological Research Letters},
number = {2},
pages = {246},
title = {{OMG Earthquake! Can Twitter improve earthquake response?}},
url = {http://srl.geoscienceworld.org/cgi/content/extract/81/2/246},
volume = {81},
year = {2010}
}
@book{Berger1967,
address = {Harmondsworth, Middlese},
author = {Berger, Peter L. and Luckmann, Thomas},
isbn = {0140135480},
pages = {249},
publisher = {Penguin Books},
title = {{The social construction of reality: A treatise in the sociology of knowledge}},
year = {1967}
}
@book{Hogan2003a,
author = {Hogan, Christine},
isbn = {9780749438272},
month = mar,
pages = {500},
publisher = {Kogan Page Ltd},
shorttitle = {Practical facilitation},
title = {{Practical facilitation: A toolkit of techniques}},
url = {http://books.google.com/books?hl=en\&amp;lr=\&amp;id=Eh7PQMTbdX8C\&amp;oi=fnd\&amp;pg=PR11\&amp;dq=Practical+facilitation:+a+toolkit+of+techniques\&amp;ots=mdAVi8DJzC\&amp;sig=ZB6UmY8CJ-shIkP\_1kH1woooyuE},
year = {2003}
}
@article{Granovetter1983b,
abstract = {In this chapter I review empirical studies directly testing the hypotheses of my 1973 paper "The Strength of Weak Ties" (hereafter "SWT") and work that elaborates those hypotheses theoretically or uses them to suggest new empirical research not discussed in my original formulation. Along the way, I will reconsider various aspects of the theoretical argument, attempt to plug some holes, and broaden its base.},
author = {Granovetter, M.},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Granovetter/Sociological Theory/Granovetter - 1983 - The strength of weak ties a network theory revisited.pdf:pdf},
issn = {07352751},
journal = {Sociological Theory},
pages = {201--233},
shorttitle = {The Strength of Weak Ties},
title = {{The strength of weak ties: a network theory revisited}},
url = {http://www.jstor.org/stable/202051?cookieSet=1},
volume = {1},
year = {1983}
}
@article{Jansen2009a,
abstract = {In this paper we report research results investigating microblogging as a form of electronic word-of-mouth for sharing consumer opinions concerning brands. We analyzed more than 150,000 microblog postings containing branding comments, sentiments, and opinions. We investigated the overall structure of these microblog postings, the types of expressions, and the movement in positive or negative sentiment. We compared automated methods of classifying sentiment in these microblogs with manual coding. Using a case study approach, we analyzed the range, frequency, timing, and content of tweets in a corporate account. Our research findings show that 19\% of microblogs contain mention of a brand. Of the branding microblogs, nearly 20\% contained some expression of brand sentiments. Of these, more than 50\% were positive and 33\% were critical of the company or product. Our comparison of automated and manual coding showed no significant differences between the two approaches. In analyzing microblogs for structure and composition, the linguistic structure of tweets approximate the linguistic patterns of natural language expressions. We find that microblogging is an online tool for customer word of mouth communications and discuss the implications for corporations using microblogging as part of their overall marketing strategy.},
author = {Jansen, B.J. and Zhang, Mimi and Sobel, Kate and Chowdury, Abdur},
doi = {10.1002/asi.21149},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Jansen et al./Journal of the American society for information science and technology/Jansen et al. - 2009 - Twitter power Tweets as electronic word of mouth.pdf:pdf},
journal = {Journal of the American society for information science and technology},
number = {11},
pages = {2169--2188},
publisher = {John Wiley \& Sons},
shorttitle = {Twitter power},
title = {{Twitter power: Tweets as electronic word of mouth}},
url = {http://www3.interscience.wiley.com/journal/122467185/abstract},
volume = {60},
year = {2009}
}
@misc{Wise2010b,
author = {Wise, Ben},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Wise/Unknown/Wise - 2010 - Rudd, Gillard dominate Twitterverse with \#spill story.html:html},
title = {{Rudd, Gillard dominate Twitterverse with \#spill story}},
url = {http://bit.ly/98ex8U http://www.3aw.com.au/blogs/3aw-generic-blog/rudd-gillard-dominate-twitterverse/20100624-yzhz.html},
year = {2010}
}
@book{Hofstede2001b,
author = {Hofstede, G.},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Hofstede/Unknown/Hofstede - 2001 - Culture's consequences Comparing values, behaviors, institutions, and organizations across nations.html:html},
publisher = {Sage Publications, Inc},
shorttitle = {Culture's consequences},
title = {{Culture's consequences: Comparing values, behaviors, institutions, and organizations across nations}},
url = {http://books.google.com/books?hl=en\&amp;lr=\&amp;id=w6z18LJ\_1VsC\&amp;oi=fnd\&amp;pg=PR15\&amp;dq=Culture's+consequences:+Comparing+values,+behaviors,+institutions,+and+organizations+across+nations\&amp;ots=x4htDbGuhZ\&amp;sig=0xN-MtUj4xrxC8RScRNCA9Y4Yr0},
year = {2001}
}
@book{Borgmann1987,
author = {Borgmann, A.},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Borgmann/Unknown/Borgmann - 1987 - Technology and the character of contemporary life A philosophical inquiry.html:html},
publisher = {University of Chicago Press},
shorttitle = {Technology and the character of contemporary life},
title = {{Technology and the character of contemporary life: A philosophical inquiry}},
url = {http://books.google.com/books?hl=en\&amp;lr=\&amp;id=-JNj1R9RNqoC\&amp;oi=fnd\&amp;pg=PA1\&amp;dq=Technology+and+the+character+of+contemporary+life:+A+philosophical+inquiry\&amp;ots=hWzp19nMmP\&amp;sig=-YYqoeLAIGy07vtjcuRh247vcRw},
year = {1987}
}
@article{Uskali2009b,
author = {Uskali, T.},
journal = {Innovation Journalism},
number = {6},
pages = {1--24},
title = {{Weak Signals in Innovation Journalism–Cases Google, Facebook and Twitter}},
url = {http://www.innovationjournalism.org/archive/injo-6-6.pdf},
volume = {6},
year = {2009}
}
@misc{Schneier2010b,
author = {Schneier, Bruce},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Schneier/Unknown/Schneier - 2010 - Privacy and Control.html:html},
title = {{Privacy and Control}},
url = {http://bit.ly/bTUMSP http://www.schneier.com/blog/archives/2010/04/privacy\_and\_con.html},
year = {2010}
}
@misc{Nurmi2010b,
author = {Nurmi, Sam},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Nurmi/Unknown/Nurmi - 2010 - The most popular social sharing options on the top blogs.html:html},
title = {{The most popular social sharing options on the top blogs}},
url = {http://bit.ly/9KCXdx http://royal.pingdom.com/2010/03/31/the-most-popular-social-sharing-options-on-the-top-blogs/},
year = {2010}
}
@article{Huberman2009a,
author = {Huberman, B.A. and Romero, D.M. and Wu, F.},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Huberman, Romero, Wu/First Monday/Huberman, Romero, Wu - 2009 - Social networks that matter Twitter under the microscope.pdf:pdf},
journal = {First Monday},
number = {1},
pages = {8},
shorttitle = {Social networks that matter},
title = {{Social networks that matter: Twitter under the microscope}},
url = {http://arxiv.org/pdf/0812.1045},
volume = {14},
year = {2009}
}
@inproceedings{Chalmers2004a,
address = {Cambridge, MA, USA},
author = {Chalmers, Matthew and Galani, Areti},
booktitle = {Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques},
doi = {10.1145/1013115.1013149},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Chalmers, Galani/Proceedings of the 5th conference on Designing interactive systems processes, practices, methods, and techniques/Chalmers, Galani - 2004 - Seamful interweaving heterogeneity in the theory and design of interactive systems.html:html},
pages = {243--252},
publisher = {ACM},
title = {{Seamful interweaving: heterogeneity in the theory and design of interactive systems}},
url = {http://portal.acm.org/citation.cfm?id=1013115.1013149},
year = {2004}
}
@misc{Hoff2009b,
author = {Hoff, Todd},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Hoff/Unknown/Hoff - 2009 - Scaling Twitter Making Twitter 10000 Percent Faster.html:html},
month = jun,
title = {{Scaling Twitter: Making Twitter 10000 Percent Faster}},
url = {http://bit.ly/cPD27D http://highscalability.com/scaling-twitter-making-twitter-10000-percent-faster},
year = {2009}
}
@article{Nahapiet1998b,
abstract = {Scholars of the theory of the firm have begun to emphasize the sources and conditions of what has been described as "the organizational advantage," rather than focus on the causes and consequences of market failure. Typically, researchers see such organizational advantage as accruing from the particular capabilities organizations have for creating and sharing knowledge. In this article we seek to contribute to this body of work by developing the following arguments: (1) social capital facilitates the creation of new intellectual capital; (2) organizations, as institutional settings, are conducive to the development of high levels of social capital; and (3) it is because of their more dense social capital that firms, within certain limits, have an advantage over markets in creating and sharing intellectual capital. We present a model that incorporates this overall argument in the form of a series of hypothesized relationships between different dimensions of social capital and the main mechanisms and processes necessary for the creation of intellectual capital.},
author = {Nahapiet, Janine and Ghoshal, Sumantra},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Nahapiet, Ghoshal/Academy of management review/Nahapiet, Ghoshal - 1998 - Social capital, intellectual capital, and the organizational advantage.pdf:pdf},
issn = {03637425},
journal = {Academy of management review},
month = apr,
number = {2},
pages = {242--266},
publisher = {JSTOR},
title = {{Social capital, intellectual capital, and the organizational advantage}},
url = {http://www.jstor.org/stable/259373},
volume = {23},
year = {1998}
}
@book{Floridi2004b,
author = {Floridi, L.},
publisher = {Blackwell, Oxford, UK},
title = {{Philosophy of Computing and Information}},
url = {http://www.gbv.de/dms/goettingen/355339978.pdf},
year = {2004}
}
@phdthesis{Mischaud2007b,
author = {Mischaud, E.},
booktitle = {An in},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Mischaud/An in/Mischaud - 2007 - Twitter Expressions of the whole self.pdf:pdf},
shorttitle = {Twitter},
title = {{Twitter: Expressions of the whole self}},
url = {http://www2.lse.ac.uk/media@lse/research/mediaWorkingPapers/MScDissertationSeries/Mishaud\_Final.pdf},
year = {2007}
}
@article{Bryan2005a,
author = {Bryan, L. and Joyce, C.},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Bryan, Joyce/McKinsey Quarterly/Bryan, Joyce - 2005 - The 21st-century organization.pdf:pdf},
journal = {McKinsey Quarterly},
pages = {23--33},
title = {{The 21st-century organization}},
url = {http://www.drkresearch.org/Contact\_Us/OB\_750/21st\_century\_organizations\_2005.pdf},
volume = {3},
year = {2005}
}
@book{Simmel1964b,
author = {Simmel, G.},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Simmel/Unknown/Simmel - 1964 - Conflict and the web of group affiliations.html:html},
publisher = {Free Pr},
title = {{Conflict and the web of group affiliations}},
url = {http://books.google.com/books?hl=en\&amp;lr=\&amp;id=jYksX9VzDkkC\&amp;oi=fnd\&amp;pg=PA7\&amp;dq=Conflict+and+the+web+of+group+affiliations\&amp;ots=7ym49kBQgS\&amp;sig=yhyiDdQtgD0z6T6V4rrWcBezAxo},
year = {1964}
}
@article{Cohen2008,
author = {Cohen, N.S.},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Cohen/Democratic Communique/Cohen - 2008 - The valorization of surveillance Towards a political economy of Facebook.pdf:pdf},
journal = {Democratic Communique},
number = {1},
pages = {5--22},
shorttitle = {The valorization of surveillance},
title = {{The valorization of surveillance: Towards a political economy of Facebook}},
url = {http://udc.igc.org/communique/issues/Spring2008/cohen.pdf},
volume = {22},
year = {2008}
}
@misc{Cantone2008b,
author = {Cantone, Josh},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Cantone/Unknown/Cantone - 2008 - The Rise of Twitter as a Platform for Serious Discourse.html:html},
title = {{The Rise of Twitter as a Platform for Serious Discourse}},
url = {http://bit.ly/b5lXFs http://www.readwriteweb.com/archives/the\_rise\_of\_twitter\_as\_a\_platform\_for\_serious\_discourse.php},
year = {2008}
}
@article{Briggs1997b,
author = {Briggs, X.S.},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Briggs/National Civic Review/Briggs - 1997 - Social capital and the cities Advice to change agents:},
journal = {National Civic Review},
number = {2},
pages = {111--117},
publisher = {John Wiley \& Sons},
shorttitle = {Social capital and the cities},
title = {{Social capital and the cities: Advice to change agents}},
url = {http://www3.interscience.wiley.com/journal/114107972/abstract},
volume = {86},
year = {1997}
}
@article{Tuomi1999,
author = {Tuomi, I.},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Tuomi/Journal of Management Information Systems/Tuomi - 1999 - Data is more than knowledge implications of the reversed knowledge hierarchy for knowledge management and organizational memory:},
journal = {Journal of Management Information Systems},
pages = {103--117},
publisher = {JSTOR},
shorttitle = {Data is more than knowledge},
title = {{Data is more than knowledge: implications of the reversed knowledge hierarchy for knowledge management and organizational memory}},
url = {http://www.jstor.org/stable/40398446},
year = {1999}
}
@article{Li,
author = {Li, Q. and Chen, YL},
journal = {Modeling and Analysis of Enterprise and Information},
pages = {85--97},
title = {{Data Flow Diagram}},
url = {http://www.springerlink.com/index/W67856816515U77X.pdf}
}
@book{DeBeauvoir1993,
author = {{De Beauvoir}, S. and Hoare, Quintin},
isbn = {9781559702126},
month = may,
pages = {1374},
publisher = {Arcade Pub},
title = {{Letters to Sartre}},
url = {http://books.google.com/books?hl=en\&amp;lr=\&amp;id=h6gWepdzVlYC\&amp;oi=fnd\&amp;pg=PR7\&amp;dq=Letters+to+Sartre\&amp;ots=m2AIAYdtQC\&amp;sig=iTh3gbB\_FamiXVYTSEXDjd07Hz4},
year = {1993}
}
@inproceedings{Vredenburg2002a,
author = {Vredenburg, K. and Mao, J.Y. and Smith, P.W. and Carey, T.},
booktitle = {Proceedings of the SIGCHI conference on Human factors in computing systems: Changing our world, changing ourselves},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Vredenburg et al./Proceedings of the SIGCHI conference on Human factors in computing systems Changing our world, changing ourselves/Vredenburg et al. - 2002 - A survey of user-centered design practice.html:html},
pages = {471--478},
publisher = {ACM},
title = {{A survey of user-centered design practice}},
url = {http://portal.acm.org/citation.cfm?id=503376.503460},
year = {2002}
}
@misc{Greenpeace2010b,
author = {Greenpeace},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Greenpeace/Unknown/Greenpeace - 2010 - Nestl\'{e} doesn't deserve a break.html:html},
title = {{Nestl\'{e} doesn't deserve a break}},
url = {http://bit.ly/bdM2XY http://www.greenpeace.org/international/en/news/features/Nestle-needs-to-give-rainfores/},
year = {2010}
}
@misc{Stone2009b,
author = {Stone, Biz},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Stone/Unknown/Stone - 2009 - There's a List for That.html:html},
title = {{There's a List for That}},
url = {http://bit.ly/9V5oyr http://blog.twitter.com/2009/10/theres-list-for-that.html},
year = {2009}
}
@article{Wynne1988b,
author = {Wynne, B.},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Wynne/Social studies of Science/Wynne - 1988 - Unruly technology Practical rules, impractical discourses and public understanding.html:html},
journal = {Social studies of Science},
number = {1},
pages = {147--167},
publisher = {JSTOR},
shorttitle = {Unruly technology},
title = {{Unruly technology: Practical rules, impractical discourses and public understanding}},
url = {http://www.jstor.org/stable/285380},
volume = {18},
year = {1988}
}
@inproceedings{Borgida1989,
author = {Borgida, A. and Brachman, R. J and McGuinness, D. L and Resnick, L. A},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Borgida et al./Unknown/Borgida et al. - 1989 - A structural data model for objects.html:html},
pages = {58--67},
shorttitle = {CLASSIC},
title = {{A structural data model for objects}},
url = {http://portal.acm.org/citation.cfm?id=66926.66932},
year = {1989}
}
@article{Floridi2004c,
author = {Floridi, L.},
file = {:Volumes/Data/localDataNoBackup/z3235728/Mendeley/Floridi/Metaphilosophy/Floridi - 2004 - Open problems in the philosophy of information:},
journal = {Metaphilosophy},
number = {4},
pages = {554--582},
publisher = {John Wiley \& Sons},
title = {{Open problems in the philosophy of information}},
url = {http://www3.interscience.wiley.com/journal/118759729/abstract},
volume = {35},
year = {2004}
}