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Implement a ticketing system for the Help Desk #32

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dommitchell opened this issue Mar 31, 2022 · 0 comments

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Enhancement Work area: Communications

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dommitchell commented Mar 31, 2022

Investigate alternative ticketing systems to alleviate the pressure on our Help Desk inbox.

Scope the requirements
Choose the right service
Implement according to our criteria
Monitor and collect feedback
Reporting

dommitchell added Enhancement Strategic objective: Raising DOAJ's profile Work area: Communications labels

dommitchell removed the Strategic objective: Raising DOAJ's profile label

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