diff --git a/app/views/layouts/application.html.erb b/app/views/layouts/application.html.erb
index 344b70f3e7..a48091b4f8 100644
--- a/app/views/layouts/application.html.erb
+++ b/app/views/layouts/application.html.erb
@@ -38,7 +38,7 @@
 
           <span class="govuk-phase-banner__text">
             <% if HostingEnvironment.production? %>
-              This is a new service - <%= link_to "your feedback will help us to improve it", yield(:feedback_url).presence || t("service.form.feedback") %>.
+              This is a new service - <%= link_to "your feedback will help us to improve it", t("service.feedback_url") %>.
             <% else %>
               This is a ‘<%= HostingEnvironment.phase %>’ version of the service.
             <% end %>
diff --git a/app/views/shared/_help_us_to_improve_this_service.html.erb b/app/views/shared/_help_us_to_improve_this_service.html.erb
index 901403c911..7eee149105 100644
--- a/app/views/shared/_help_us_to_improve_this_service.html.erb
+++ b/app/views/shared/_help_us_to_improve_this_service.html.erb
@@ -1,23 +1,6 @@
-<% show_feedback ||= false %>
+<h2 class="govuk-heading-m">Help us to improve this service</h2>
 
-<aside class="govuk-!-margin-top-6">
-  <h2 class="govuk-heading-s">Help us to improve this service</h2>
-
-  <% if show_feedback %>
-    <p class="govuk-body">
-      Please <%= govuk_link_to "give us feedback", t("service.form.feedback") %> about your experience of using this service. It should take less than 2 minutes to complete.
-    </p>
-  <% end %>
-
-  <p class="govuk-body">
-    We're always trying to improve this service and boost teacher recruitment from overseas. So we'd like to talk to people about their experience of using this service.
-  </p>
-
-  <p class="govuk-body">
-    If you’d like to help, please <%= govuk_link_to "complete this short form", t("service.form.research") %>.
-  </p>
-
-  <p class="govuk-body">
-    If you match our search criteria, we'll invite you to take part in research.
-  </p>
-</aside>
+<p class="govuk-body">
+  We’re always looking for ways to improve the apply for QTS service.
+  If you’d like to share your experiences, please complete this <%= govuk_link_to "feedback form", t("service.feedback_url"), new_tab: true %>.
+</p>
diff --git a/app/views/shared/teacher_mailer/_help_us_to_improve_this_service.text.erb b/app/views/shared/teacher_mailer/_help_us_to_improve_this_service.text.erb
index b6c274ea3b..54dced2491 100644
--- a/app/views/shared/teacher_mailer/_help_us_to_improve_this_service.text.erb
+++ b/app/views/shared/teacher_mailer/_help_us_to_improve_this_service.text.erb
@@ -1,9 +1,3 @@
-# Help us improve this service
+## Help us to improve this service
 
-We’re always trying to improve this service and boost teacher recruitment from overseas. So we’d like to talk to people about their experience of using this service.
-
-If you’d like to help, please complete this form:
-
-<%= t("service.form.research") %>
-
-If you match our search criteria, we’ll invite you to take part in research.
+We’re always looking for ways to improve the apply for QTS service. If you’d like to share your experiences, please complete this [feedback form](<%= t("service.feedback_url") %>).
diff --git a/app/views/static/privacy.md b/app/views/static/privacy.md
index 7c0898e013..2ee7437f27 100644
--- a/app/views/static/privacy.md
+++ b/app/views/static/privacy.md
@@ -101,7 +101,7 @@ They'll add the following data to the database of qualified teachers:
 
 We use some user data to improve our services. For example, we’ll look at any feedback you give us about our services so we can improve them.
 
-We may contact you to ask if you’d like to participate in user research. This helps us improve our services and policies. You do not have to participate, and choosing to participate or not will not affect your application in any way. You can opt out of being contacted for user research at any time using the form below – you’ll still receive all other communications about your application. [Opt out of the user research database](<%= t("service.form.opt_out_research") %>).
+We may contact you to ask if you’d like to participate in user research. This helps us improve our services and policies. You do not have to participate, and choosing to participate or not will not affect your application in any way.
 
 ## Getting insight to make government policy better
 
diff --git a/app/views/teacher_interface/application_forms/show/_awarded.html.erb b/app/views/teacher_interface/application_forms/show/_awarded.html.erb
index 6194bf05cd..4968ac40dc 100644
--- a/app/views/teacher_interface/application_forms/show/_awarded.html.erb
+++ b/app/views/teacher_interface/application_forms/show/_awarded.html.erb
@@ -45,3 +45,5 @@
   <li>create a profile which allows schools to find and invite you to apply for their jobs</li>
   <li>read advice for jobseekers</li>
 </ul>
+
+<%= render "shared/help_us_to_improve_this_service" %>
diff --git a/app/views/teacher_interface/application_forms/show/_declined.html.erb b/app/views/teacher_interface/application_forms/show/_declined.html.erb
index 956323ea13..bc5b27e9ec 100644
--- a/app/views/teacher_interface/application_forms/show/_declined.html.erb
+++ b/app/views/teacher_interface/application_forms/show/_declined.html.erb
@@ -50,3 +50,5 @@
 
   <p class="govuk-body">If you are not satisfied with the outcome of the decision review, you can request a final formal appeal to a senior Teacher Qualification Manager.</p>
 <% end %>
+
+<%= render "shared/help_us_to_improve_this_service" %>
diff --git a/app/views/teacher_interface/application_forms/show/_submitted.html.erb b/app/views/teacher_interface/application_forms/show/_submitted.html.erb
index a721ca4aeb..e7d3402815 100644
--- a/app/views/teacher_interface/application_forms/show/_submitted.html.erb
+++ b/app/views/teacher_interface/application_forms/show/_submitted.html.erb
@@ -34,11 +34,10 @@
   <p class="govuk-body">We will contact you with a final QTS application decision once all checks and verifications have been completed.</p>
 
   <%= render "shared/employment_warning" %>
-<% end %>
 
-<% unless qualification_consent_submitted %>
-  <%= render "shared/help_us_to_improve_this_service", show_feedback: true %>
+  <%= render "shared/help_us_to_improve_this_service" %>
 
-  <h2 class="govuk-heading-s">If you have any questions, contact:</h2>
+  <h2 class="govuk-heading-m">If you have any questions, contact:</h2>
   <p class="govuk-body"><%= govuk_link_to t("service.email.enquiries"), email_path("enquiries") %></p>
+  <p class="govuk-body">We aim to respond within 5 working days. Please note we will not be able to give you progress updates on your application.</p>
 <% end %>
diff --git a/app/views/teacher_interface/reference_requests/edit.html.erb b/app/views/teacher_interface/reference_requests/edit.html.erb
index 6c65a04c40..877c973a23 100644
--- a/app/views/teacher_interface/reference_requests/edit.html.erb
+++ b/app/views/teacher_interface/reference_requests/edit.html.erb
@@ -1,5 +1,4 @@
 <% content_for :page_title, t(".title") %>
-<% content_for :feedback_url, t("service.form.referee_feedback") %>
 
 <h1 class="govuk-heading-xl"><%= t(".title") %></h1>
 
diff --git a/app/views/teacher_interface/reference_requests/edit_additional_information.html.erb b/app/views/teacher_interface/reference_requests/edit_additional_information.html.erb
index 5a1297e682..f072d3e01a 100644
--- a/app/views/teacher_interface/reference_requests/edit_additional_information.html.erb
+++ b/app/views/teacher_interface/reference_requests/edit_additional_information.html.erb
@@ -1,6 +1,5 @@
 <% content_for :page_title, title_with_error_prefix(t("helpers.label.teacher_interface_reference_request_additional_information_response_form.additional_information_response"), error: @form.errors.any?) %>
 <% content_for :back_link_url, back_history_path(default: teacher_interface_reference_request_path) %>
-<% content_for :feedback_url, t("service.form.referee_feedback") %>
 
 <%= form_with model: @form, url: additional_information_teacher_interface_reference_request_path do |f| %>
   <%= f.govuk_error_summary %>
diff --git a/app/views/teacher_interface/reference_requests/edit_children.html.erb b/app/views/teacher_interface/reference_requests/edit_children.html.erb
index ad0f296cd1..be1ad9d86d 100644
--- a/app/views/teacher_interface/reference_requests/edit_children.html.erb
+++ b/app/views/teacher_interface/reference_requests/edit_children.html.erb
@@ -1,6 +1,5 @@
 <% content_for :page_title, title_with_error_prefix(t("helpers.legend.teacher_interface_reference_request_children_response_form.children_response"), error: @form.errors.any?) %>
 <% content_for :back_link_url, back_history_path(default: teacher_interface_reference_request_path) %>
-<% content_for :feedback_url, t("service.form.referee_feedback") %>
 
 <%= form_with model: @form, url: children_teacher_interface_reference_request_path do |f| %>
   <%= f.govuk_error_summary %>
diff --git a/app/views/teacher_interface/reference_requests/edit_contact.html.erb b/app/views/teacher_interface/reference_requests/edit_contact.html.erb
index 721414ec35..4f246203db 100644
--- a/app/views/teacher_interface/reference_requests/edit_contact.html.erb
+++ b/app/views/teacher_interface/reference_requests/edit_contact.html.erb
@@ -1,6 +1,5 @@
 <% content_for :page_title, title_with_error_prefix(t(".title"), error: @form.errors.any?) %>
 <% content_for :back_link_url, back_history_path(default: teacher_interface_reference_request_path) %>
-<% content_for :feedback_url, t("service.form.referee_feedback") %>
 
 <%= form_with model: @form, url: contact_teacher_interface_reference_request_path do |f| %>
   <%= f.govuk_error_summary %>
diff --git a/app/views/teacher_interface/reference_requests/edit_dates.html.erb b/app/views/teacher_interface/reference_requests/edit_dates.html.erb
index e0534e371a..44dbfe1ce1 100644
--- a/app/views/teacher_interface/reference_requests/edit_dates.html.erb
+++ b/app/views/teacher_interface/reference_requests/edit_dates.html.erb
@@ -13,7 +13,6 @@
 
 <% content_for :page_title, title_with_error_prefix(title, error: @form.errors.any?) %>
 <% content_for :back_link_url, back_history_path(default: teacher_interface_reference_request_path) %>
-<% content_for :feedback_url, t("service.form.referee_feedback") %>
 
 <%= form_with model: @form, url: dates_teacher_interface_reference_request_path do |f| %>
   <%= f.govuk_error_summary %>
diff --git a/app/views/teacher_interface/reference_requests/edit_hours.html.erb b/app/views/teacher_interface/reference_requests/edit_hours.html.erb
index c7fe665777..9f55d33da4 100644
--- a/app/views/teacher_interface/reference_requests/edit_hours.html.erb
+++ b/app/views/teacher_interface/reference_requests/edit_hours.html.erb
@@ -2,7 +2,6 @@
 
 <% content_for :page_title, title_with_error_prefix(title, error: @form.errors.any?) %>
 <% content_for :back_link_url, back_history_path(default: teacher_interface_reference_request_path) %>
-<% content_for :feedback_url, t("service.form.referee_feedback") %>
 
 <%= form_with model: @form, url: hours_teacher_interface_reference_request_path do |f| %>
   <%= f.govuk_error_summary %>
diff --git a/app/views/teacher_interface/reference_requests/edit_lessons.html.erb b/app/views/teacher_interface/reference_requests/edit_lessons.html.erb
index 21ae2dcc94..7d13b31b25 100644
--- a/app/views/teacher_interface/reference_requests/edit_lessons.html.erb
+++ b/app/views/teacher_interface/reference_requests/edit_lessons.html.erb
@@ -1,6 +1,5 @@
 <% content_for :page_title, title_with_error_prefix(t("helpers.legend.teacher_interface_reference_request_lessons_response_form.lessons_response"), error: @form.errors.any?) %>
 <% content_for :back_link_url, back_history_path(default: teacher_interface_reference_request_path) %>
-<% content_for :feedback_url, t("service.form.referee_feedback") %>
 
 <%= form_with model: @form, url: lessons_teacher_interface_reference_request_path do |f| %>
   <%= f.govuk_error_summary %>
diff --git a/app/views/teacher_interface/reference_requests/edit_misconduct.html.erb b/app/views/teacher_interface/reference_requests/edit_misconduct.html.erb
index e497c24471..6718bb40ca 100644
--- a/app/views/teacher_interface/reference_requests/edit_misconduct.html.erb
+++ b/app/views/teacher_interface/reference_requests/edit_misconduct.html.erb
@@ -1,6 +1,5 @@
 <% content_for :page_title, title_with_error_prefix(t("helpers.legend.teacher_interface_reference_request_misconduct_response_form.misconduct_response"), error: @form.errors.any?) %>
 <% content_for :back_link_url, back_history_path(default: teacher_interface_reference_request_path) %>
-<% content_for :feedback_url, t("service.form.referee_feedback") %>
 
 <%= form_with model: @form, url: misconduct_teacher_interface_reference_request_path do |f| %>
   <%= f.govuk_error_summary %>
diff --git a/app/views/teacher_interface/reference_requests/edit_reports.html.erb b/app/views/teacher_interface/reference_requests/edit_reports.html.erb
index cb3f26d71c..8ed6a95fb4 100644
--- a/app/views/teacher_interface/reference_requests/edit_reports.html.erb
+++ b/app/views/teacher_interface/reference_requests/edit_reports.html.erb
@@ -1,6 +1,5 @@
 <% content_for :page_title, title_with_error_prefix(t("helpers.legend.teacher_interface_reference_request_reports_response_form.reports_response"), error: @form.errors.any?) %>
 <% content_for :back_link_url, back_history_path(default: teacher_interface_reference_request_path) %>
-<% content_for :feedback_url, t("service.form.referee_feedback") %>
 
 <%= form_with model: @form, url: reports_teacher_interface_reference_request_path do |f| %>
   <%= f.govuk_error_summary %>
diff --git a/app/views/teacher_interface/reference_requests/edit_satisfied.html.erb b/app/views/teacher_interface/reference_requests/edit_satisfied.html.erb
index 4c6a5d1fd0..e0aa20c301 100644
--- a/app/views/teacher_interface/reference_requests/edit_satisfied.html.erb
+++ b/app/views/teacher_interface/reference_requests/edit_satisfied.html.erb
@@ -1,6 +1,5 @@
 <% content_for :page_title, title_with_error_prefix(t("helpers.legend.teacher_interface_reference_request_satisfied_response_form.satisfied_response"), error: @form.errors.any?) %>
 <% content_for :back_link_url, back_history_path(default: teacher_interface_reference_request_path) %>
-<% content_for :feedback_url, t("service.form.referee_feedback") %>
 
 <%= form_with model: @form, url: satisfied_teacher_interface_reference_request_path do |f| %>
   <%= f.govuk_error_summary %>
diff --git a/app/views/teacher_interface/reference_requests/show.html.erb b/app/views/teacher_interface/reference_requests/show.html.erb
index 32ed95adf6..732e906345 100644
--- a/app/views/teacher_interface/reference_requests/show.html.erb
+++ b/app/views/teacher_interface/reference_requests/show.html.erb
@@ -1,5 +1,4 @@
 <% content_for :page_title, t(".title") %>
-<% content_for :feedback_url, t("service.form.referee_feedback") %>
 
 <% if @reference_request.received? %>
   <%= govuk_panel(title_text: "You’ve successfully submitted your response") %>
@@ -8,20 +7,6 @@
 
   <p class="govuk-body">The QTS assessor will now review your response and continue their review of the applicant.</p>
 
-  <h3 class="govuk-heading-s">Help us to improve this service</h3>
-
-  <p class="govuk-body">
-    We're always trying to improve this service and boost teacher recruitment from overseas. So we'd like to talk to people about their experience of using this service.
-  </p>
-
-  <p class="govuk-body">
-    If you'd like to help, please <%= govuk_link_to "complete this short form", t("service.form.referee_research") %>.
-  </p>
-
-  <p class="govuk-body">
-    If you match our search criteria, we'll invite you to take part in research.
-  </p>
-
   <p class="govuk-body">You do not need to do anything else. You can now close this page.</p>
 <% else %>
   <h1 class="govuk-heading-xl"><%= t("service.name.teacher") %></h1>
diff --git a/app/views/teacher_mailer/application_awarded.text.erb b/app/views/teacher_mailer/application_awarded.text.erb
index 3990432c61..5350c54be7 100644
--- a/app/views/teacher_mailer/application_awarded.text.erb
+++ b/app/views/teacher_mailer/application_awarded.text.erb
@@ -44,4 +44,6 @@ The service is free and is used by English schools to list their teaching roles.
 - create a profile which allows schools to find and invite you to apply for their jobs
 - read advice for jobseekers
 
+<%= render "shared/teacher_mailer/help_us_to_improve_this_service" %>
+
 <%= render "shared/teacher_mailer/footer" %>
diff --git a/app/views/teacher_mailer/application_declined.text.erb b/app/views/teacher_mailer/application_declined.text.erb
index d184114bbe..931293e419 100644
--- a/app/views/teacher_mailer/application_declined.text.erb
+++ b/app/views/teacher_mailer/application_declined.text.erb
@@ -46,4 +46,6 @@ Your request for review must be received within 28 days of receipt of the decisi
 Email your request for review, including the information required as above to [<%= t("service.email.enquiries") %>](mailto:<%= t("service.email.enquiries") %>).
 <% end %>
 
+<%= render "shared/teacher_mailer/help_us_to_improve_this_service" %>
+
 <%= render "shared/teacher_mailer/footer" %>
diff --git a/app/views/teacher_mailer/application_received.text.erb b/app/views/teacher_mailer/application_received.text.erb
index 34194cc1f3..cf30b22e96 100644
--- a/app/views/teacher_mailer/application_received.text.erb
+++ b/app/views/teacher_mailer/application_received.text.erb
@@ -6,7 +6,7 @@ Dear <%= application_form_full_name(@application_form) %>,
 
 <% if @application_form.teaching_authority_provides_written_statement %>
 We are waiting to receive the written evidence you’ve requested from your teaching authority.
-<% end %> 
+<% end %>
 
 # What happens next
 
@@ -22,4 +22,6 @@ We will contact you with a decision about your QTS application when the assessme
 
 <%= render "shared/teacher_mailer/any_questions_contact" %>
 
+<%= render "shared/teacher_mailer/help_us_to_improve_this_service" %>
+
 <%= render "shared/teacher_mailer/footer" %>
diff --git a/config/locales/en.yml b/config/locales/en.yml
index 3b19cd9321..dc655c3441 100644
--- a/config/locales/en.yml
+++ b/config/locales/en.yml
@@ -17,12 +17,7 @@ en:
 
     url: https://apply-for-qts-in-england.education.gov.uk
 
-    form:
-      feedback: https://forms.office.com/e/P70VPi8Ev1
-      opt_out_research: https://forms.office.com/e/LiNd47gbde
-      referee_feedback: https://forms.office.com/e/kuDa4nsySt
-      referee_research: https://forms.office.com/e/YhQmMgRNZM
-      research: https://forms.office.com/e/dTGEjsTN72
+    feedback_url: https://qualtricsxmwx9pc46ph.qualtrics.com/jfe/form/SV_3UfuZkRPVYXAHRk
 
   teacher:
     registration: