diff --git a/app/view_objects/teacher_interface/further_information_request_view_object.rb b/app/view_objects/teacher_interface/further_information_request_view_object.rb
index 3345eaf68d..2708f1be76 100644
--- a/app/view_objects/teacher_interface/further_information_request_view_object.rb
+++ b/app/view_objects/teacher_interface/further_information_request_view_object.rb
@@ -88,7 +88,7 @@ def item_name(item)
           "teacher_interface.further_information_request.show.failure_reason.#{item.failure_reason_key}",
         )
       when "work_history_contact"
-        "Add your work history contact’s details"
+        "Add work history details"
       when "document"
         "Upload your #{I18n.t("document.document_type.#{item.document.document_type}")} document"
       end
diff --git a/app/views/assessor_interface/further_information_requests/preview.html.erb b/app/views/assessor_interface/further_information_requests/preview.html.erb
index 9e8302c41c..c12fbf359f 100644
--- a/app/views/assessor_interface/further_information_requests/preview.html.erb
+++ b/app/views/assessor_interface/further_information_requests/preview.html.erb
@@ -1,29 +1,43 @@
 <% content_for :page_title, "Check the further information you’re asking the applicant for" %>
 <% content_for :back_link_url, edit_assessor_interface_application_form_assessment_path(@application_form, @assessment) %>
 
-<h1 class="govuk-heading-xl">
-  Check the further information you’re asking the applicant for
-</h1>
+<h1 class="govuk-heading-xl">Check the information you’re asking the applicant for</h1>
 
-<p class="govuk-body">This screen shows your reasons for requesting further information, along with your notes to the applicant.</p>
-<p class="govuk-body">If you need to change your notes, you’ll need to go back to the relevant section.</p>
+<% @further_information_request.items.group_by(&:failure_reason_key).each do |failure_reason_key, items| %>
+  <% if failure_reason_key == "school_details_cannot_be_verified" %>
+    <section class="app-further-information-request-item">
+      <h2 class="govuk-heading-m">Reason for request</h2>
+      <% if items.size == 1 %>
+        <p class="govuk-body">We were unable to verify the details for <%= items.first.work_history.school_name %>.</p>
+      <% else %>
+        <p class="govuk-body">We were unable to verify the details for:</p>
+        <ul class="govuk-list govuk-list--bullet">
+          <% items.each do |item| %>
+            <li><%= item.work_history.school_name %></li>
+          <% end %>
+        </ul>
+      <% end %>
+      <h2 class="govuk-heading-m">Note to applicant</h2>
 
-<h2 class="govuk-heading-l">Your further information request reasons and notes</h2>
+      <%= govuk_inset_text do %>
+        <%= simple_format items.first.failure_reason_assessor_feedback %>
+      <% end %>
+    </section>  
+  <% else %>
+    <% items.each do |item| %>
+      <section class="app-further-information-request-item">
+        <p class="govuk-body"><%= t(item.failure_reason_key, scope: %i[assessor_interface assessment_sections failure_reasons as_statement]) %></p>
 
-<% @further_information_request.items.each do |item| %>
-  <section class="app-further-information-request-item">
-    <h3 class="govuk-heading-s"><%= t(item.failure_reason_key, scope: %i[assessor_interface assessment_sections failure_reasons as_statement]) %></h3>
-    <p class="govuk-body govuk-!-margin-bottom-2">Your note to the applicant:</p>
+        <h2 class="govuk-heading-m">Note to applicant</h2>
 
-    <%= govuk_inset_text do %>
-      <%= simple_format item.failure_reason_assessor_feedback %>
+        <%= govuk_inset_text do %>
+          <%= simple_format item.failure_reason_assessor_feedback %>
+        <% end %>
+      </section>
     <% end %>
-  </section>
+  <% end %>  
 <% end %>
 
-<h2 class="govuk-heading-l">Send the further information request email</h2>
-<p class="govuk-body">On the next screen, you’ll see a preview of the email.</p>
-
 <div class="govuk-button-group">
   <%= govuk_button_link_to "Continue", new_assessor_interface_application_form_assessment_further_information_request_path(@application_form, @assessment) %>
   <%= govuk_button_link_to "Back to overview", assessor_interface_application_form_path(@application_form), secondary: true %>
diff --git a/app/views/teacher_interface/application_forms/show/_further_information_requested.html.erb b/app/views/teacher_interface/application_forms/show/_further_information_requested.html.erb
index 0a309c147b..48d76076bb 100644
--- a/app/views/teacher_interface/application_forms/show/_further_information_requested.html.erb
+++ b/app/views/teacher_interface/application_forms/show/_further_information_requested.html.erb
@@ -1,11 +1,5 @@
 <h2 class="govuk-heading-m">We need some more information</h2>
 
-<p class="govuk-body">The assessor needs you to provide some additional information so they can continue reviewing your application.</p>
-
-<div class="govuk-inset-text">
-  You may need to upload 1 or more documents. Make sure any files you upload clearly show the whole document or page, and that any text is easy to read.
-</div>
-
-<p class="govuk-body">You must add all of the requested information, so the assessor can continue reviewing your QTS application.</p>
+<p class="govuk-body">The assessor needs you to provide more information so they can continue reviewing your application.</p>
 
 <%= govuk_start_button(text: "Start now", href: teacher_interface_application_form_further_information_request_path(view_object.further_information_request)) %>
diff --git a/config/locales/assessor_interface.en.yml b/config/locales/assessor_interface.en.yml
index 5635c46e7d..60924ebd50 100644
--- a/config/locales/assessor_interface.en.yml
+++ b/config/locales/assessor_interface.en.yml
@@ -198,7 +198,7 @@ en:
           registration_number: We could not find the applicant’s reference number, or the number was in the wrong format. The applicant will need to supply the number again.
           registration_number_alternative: We could not find the applicant’s reference number. The applicant will need to upload written proof of recognition as a teacher instead.
           satisfactory_evidence_work_history: The information provided on work history is not sufficient to award QTS.
-          school_details_cannot_be_verified: We could not verify the details of one of the schools that the applicant has entered.
+          school_details_cannot_be_verified: We could not verify school details entered by the applicant.
           teaching_certificate_illegible: The teaching qualification certificate (or translation) is illegible or in a format that we cannot accept.
           teaching_hours_not_fulfilled: The required teaching hours have not been fulfilled.
           teaching_qualification: We were not provided with sufficient evidence to confirm the teaching qualification entered on the online application form.
diff --git a/config/locales/helpers.en.yml b/config/locales/helpers.en.yml
index 36f91f592f..e49f16639f 100644
--- a/config/locales/helpers.en.yml
+++ b/config/locales/helpers.en.yml
@@ -8,7 +8,7 @@ en:
       assessor_interface_assessment_section_form:
         selected_failure_reasons: Select all options that are relevant to you.
         failure_reason_notes:
-          text: This FI reason gives the applicant a free text box. Use this space to give them clear instructions on what they need to provide.
+          text: This FI allows the applicant to send us a typed response. Use this space to give them clear instructions on what they need to provide.
           document: This FI reason asks the applicant to upload a file. Use this space to give them clear instructions on what they need to provide.
           decline: As this reason triggers a decline, you do not need to add a note, but you can use the space below to add anything you feel might be helpful, if you want to.
       assessor_interface_create_note_form:
@@ -278,7 +278,7 @@ en:
       assessor_interface_assessment_section_form:
         selected_failure_reasons: What are the reasons for your recommendation?
         scotland_full_registration: Does the applicant have or are they eligible for full registration?
-        school_details_cannot_be_verified_work_history_checked: Choose the schools that need reference details to be amended
+        school_details_cannot_be_verified_work_history_checked: Select the school that we were unable to verify (there may be more than one)
       assessor_interface_filter_form:
         action_required_by: Action required by
         assessor_ids: Assessor name
diff --git a/spec/system/assessor_interface/requesting_further_information_spec.rb b/spec/system/assessor_interface/requesting_further_information_spec.rb
index 03bde869da..92a8c1dcae 100644
--- a/spec/system/assessor_interface/requesting_further_information_spec.rb
+++ b/spec/system/assessor_interface/requesting_further_information_spec.rb
@@ -75,9 +75,7 @@ def when_i_select_request_further_information
 
   def and_i_see_the_further_information_request_items
     expect(assessor_request_further_information_page.items.count).to eq(1)
-    expect(
-      assessor_request_further_information_page.items.first.heading.text,
-    ).to eq(
+    expect(assessor_request_further_information_page).to have_content(
       "Subjects entered are acceptable for QTS, but the uploaded qualifications do not match them.",
     )
     expect(
diff --git a/spec/system/teacher_interface/further_information_spec.rb b/spec/system/teacher_interface/further_information_spec.rb
index c34a9a0293..4292ab2ad4 100644
--- a/spec/system/teacher_interface/further_information_spec.rb
+++ b/spec/system/teacher_interface/further_information_spec.rb
@@ -159,9 +159,7 @@ def and_i_see_the_check_your_answers_items
     expect(rows.first.key.text).to eq(
       "Tell us more about the subjects you can teach",
     )
-    expect(rows.second.key.text).to eq(
-      "Add your work history contact’s details",
-    )
+    expect(rows.second.key.text).to eq("Add work history details")
 
     expect(rows.last.key.text).to eq("Upload your identity document")
   end
@@ -233,7 +231,7 @@ def text_check_answers_item
 
   def work_history_task_list_item
     teacher_further_information_requested_page.task_list.find_item(
-      "Add your work history contact’s details",
+      "Add work history details",
     )
   end