Connect timeouts and Read timeouts

[michael-newsrx]

Good morning,

We are using the API with the email parameter with rate throttling on our client software and we have noticed a dramatic increase in "Socket Timeout Exceptions" and "Read Timeout Exceptions", even with delays between API requests as high as 1 second. We also cache responses where feasible.

Is there anything we should look that might be causing the Crossref API to excessively throttle us?

-Mike / newsrx.com

[ppolischuk]

Hi Mike,

In all likelihood you're experiencing some instability we've been suffering from over the last few weeks. Our polite pool (and to a lesser extent the public pool) have been hit by overeager bots that we've had trouble isolating. Hopefully things will smooth out soon.

If you send me a handful of sample requests (preferably including the email parameter you're using) I can check our logs to look for anything else amiss.

If you're hitting our API in support of a production service and need a more reliable service on our end, we recommend subscribing to our Metadata Plus service, which comes with guaranteed uptimes, increased rate limits, and technical support with 1 business day response times.