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Issue with VPN... #3275

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erikdemarco opened this issue Nov 25, 2024 · 1 comment
Open

Issue with VPN... #3275

erikdemarco opened this issue Nov 25, 2024 · 1 comment

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@erikdemarco
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every time i use simplenote with any VPN (i tried 5 popular VPN like nord, turbovpn, etc) all making simplenote fail to sync. Does simplenote block VPN on purpose? Because I never see it mentioned everywhere.

@codebykat
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Hi @erikdemarco, failure to sync usually indicates that something is blocking your connection to api.simperium.com. You'll want to double-check that you're allowing connections to simperium.com as well as simplenote.com. From our end, we don't block VPNs specifically, but we do penalize IP addresses for misbehavior (too many requests, etc) so it's possible that shared IPs like those used by VPNs are being used by bots and end up getting rate-limited. I would expect this to be unusual though, and certainly not to apply to every VPN and IP address out there.

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